Pharmacy Operations Manager

23 hours ago


Mount Prospect, Illinois, United States CVS Health Full time
Job Summary

CVS Health is seeking a highly skilled Pharmacy Operations Manager to join our team in Mount Prospect, IL. As a key member of our Specialty Mail Order Pharmacy, you will be responsible for directing the filling and shipping areas of the Fulfillment Center to ensure accurate and efficient prescription fulfillment.

Key Responsibilities
  • Direct the filling and shipping areas to ensure prescriptions are filled and shipped accurately and efficiently
  • Ensure efficient throughput of work within the filling, quality control, and shipping areas
  • Ensure prescription orders flow through the Fulfillment Center to meet customer deadlines and ensure accurate and timely delivery
  • Facilitate communication for problem resolution and changes occurring in the organization that may impact the workflow of the Pharmacy/Fulfillment areas
  • Oversee compliance with State and Federal regulations for designated teams
  • Manage the P & L to ensure profitability throughout the process
  • Meet with managers and directors of other departments to discuss cross-departmental issues and identify potential solutions
  • Communicate major changes within Fulfillment to other affected departments
  • Resolve escalated customer service issues
  • Provide motivation and management direction to staff to promote teamwork and customer service
  • Provide education/training opportunities to allow personal growth
  • Responsible for staff adherence to policies and procedures
  • Actively participate in the interviewing and selection of staff
  • Provide coaching and counseling or disciplinary action when necessary
  • Challenge team leaders to identify areas for improvement and potential solutions to issues within the Pharmacy
  • Work with Materials Management to review and monitor contracts and product acquisition
  • Monitor and review current contracts for pharmaceuticals, shipping, and other related supplies and services
  • Determine appropriate cost levels and standards of products and services to be obtained
  • Meet with vendors to ensure contract adherence and to negotiate enhancements to services provided
Requirements
  • 3+ years experience in production/operations/retail/mail order environment in a leadership role
  • Proven ability to evaluate work and process flow to ensure optimal efficiency
  • Proven experience in a high intensity, fast paced production environment
  • Proven ability to effectively manage people and provide team leadership
  • Licensed Pharmacist in good standing with Illinois Board of Pharmacy in the State of Illinois
Preferred Qualifications
  • Specialty Pharmacy experience
  • Pharmacy degree from an accredited college of pharmacy
Benefits

CVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan. We also offer paid time off, paid holidays, and a fully-paid term life insurance plan.



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