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W2 - Endpoint Coordinator (Project coordination, order fulfillment, Customer service) - Onsite
3 months ago
- Endpoint Specialists act as the primary customer liaison for all moves, adds and change requests to the workstation environment at client Clinic.
- Responsibilities include coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment on client Clinic campuses.
- Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed.
- Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs.
- Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and / or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
- Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
- Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base.
Education: Minimum Education and/or Experience Required: High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role, OR Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role. Or Bachelor's degree and excellent computer troubleshooting and problem solving skills.
Schedule Notes: ** PLEASE DO NOT SUBMIT THE SAME CANDIDATES TO THIS REQUEST AS THE OTHER ENDPOINT COORDINATOR, THEY ARE THE SAME MANAGER. ** data entry creation of workorders NO technical work NO hands on with hardware NOT workstation support or install Hours Monday through Friday 8:00am 5:00pm ** THIS IS A DESK JOB, NOT A HANDS-ON TECHNICAL JOB. **
Required Skills: EXCELLENT COMMUNICATION SKILLS,
Minimum Degree Required: Completed High School (Diploma or GED)
Hours Per Day: 8.00
Hours Per Week: 40.00Pay range: $21 to $24 per hour on W2.
