Customer Service

3 months ago

Rochester, United States Addman Engineering Full time
POSITION SUMMARY:

We are seeking an Order Entry - Customer Service representative to join our team. In this role, you will be responsible for supporting our program managers by accurately processing customer orders, customer schedules, purchase order changes, and coordinating source inspections.

ESSENTIAL JOB FUNCTIONS:
  • Process customer orders efficiently and accurately using our order management system
  • Provide prompt and professional customer service via phone and email, addressing customer inquiries and resolving issues related to orders
  • Maintain and update customer account information to ensure accuracy
  • Collaborate with internal teams, including production and shipping, to ensure timely fulfillment of customer orders
  • Monitor order status and communicate any delays or issues to customers proactively
  • Assist customers with product selection, pricing, and availability questions
  • Support the project managers by providing order-related information and updates as needed
  • Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process.
  • Regular and punctual attendance.
  • Perform other duties as assigned.
  • Follow all Company policies and procedures.
Requirements

ITAR REQUIREMENTS:

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

SKILL REQUIREMENTS:
  • Excellent communication skills, both written and verbal
  • Strong attention to detail and accuracy in data entry
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Self-starter able to work with little supervision
  • Good team player works will with other can lead or be follow a leader as needed
QUALIFICATIONS:
  • High school diploma or equivalent
  • Previous experience in customer service or order entry is preferred
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Customer-focused with a positive attitude and a willingness to learn
WORK ENVIRONMENT:
  • This job operates in a professional additive manufacturing, traditional manufacturing and office environment. This role routinely uses standard office equipment such as printing equipment, computers, phones, photocopiers, filing cabinets, etc.
PHYSICAL DEMANDS:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms
  • Ability to accomplish the physical requirements of the position with or without reasonable accommodation

SAFETY AND POLICY PRACTICES:

Each employee must be knowledgeable of standard safety policies and procedures and adhere to the same while supporting the goals and objectives of the organization and recognizing the Company's need to achieve its business objectives. Each employee is responsible for complying with company hazardous waste disposal procedures.

AFFIRMATIVE ACTION:

ADDMAN Engineering is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities. All terms and conditions of employment will be administered without regard to an individual's sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.

NOTE: This job description is intended to describe the general level of work being performed. This job description is not intended to be all-inclusive. The duties of this position may change from time to time, and the employee may perform other related duties to meet the ongoing needs of the organization. ADDMAN Engineering reserves the right to add, delete or modify these duties and responsibilities at its discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Employment is at-will, and nothing in this job description is intended to create or imply a contractual relationship or alter the at-will status of the employee.

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