Service Desk Engineer III
2 weeks ago
Key Responsibilities
- Provide great customer service and communicate clearly with non-technical and technical users and staff.
- Follow support process and guidelines as designed.
- Provide support for user problems relating to hardware, software applications, and network issues within a tier 3 perspective.
- Log, diagnose, repair, and relay reported problems to the end user, client, or department.
- Diagnose and resolve advanced problems and issues.
- Review client environments and recommend solutions to Sales Engineering and Sales Staff – Client Evaluation & Onboarding
- Acquire new technical skills.
ExperienceRequired
Minimum 5 years of experience supporting and implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment.
Required Proficiencies: Modern Windows Desktop and Server platforms, Active Directory, Group Policy, Advanced Networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless), Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, and other MS Cloud and Hosted Solutions
Preferred
- Utilize proper troubleshooting methodology and the OSI model to fix client issues
- You will be an escalation point for your team’s more difficult technical issues, as well as an escalation point for during and after-hours emergency support issues
- Ability to concisely document systems, processes, issues, and resolutions; professional writing skills required
- Excellent interpersonal, communication, and documentation skills
- Proven history of mentoring and training of a technical team (Tier 1 and Tier II team members)
- Effective facilitation of client technical resolution plan
- Strong problem solving and critical thinking abilities
- Ability to successfully and effectively work independently and within a team structure
- Self-motivated and responsive to management and clients
- Strong organizational skills and attention to detail
- Experience working with time tracking/ticketing software
- Complete prospective client technical evaluations and execute deep dive discoveries for new clients during onboarding
- Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
- Exceptional ability to develop productive and positive relationships with customers and colleagues
- Professional certifications based on Mytech training standards: MCSA, MCSE, CCENT, CCNA, CCNP, VCP-DCV
BenefitsMytech offers a comprehensive benefits package which includes:
- 12 days of accrued vacation in your first year
- 6 days Sick time
- 8 hours of volunteer time
- Medical, Dental, and Vision fully covered options for employee coverage
- Company paid Life, STD, and LTD
- Professional Development Plan
- 401k with company match
- Profit Sharing
-
Service Desk Technician II
2 weeks ago
New Brighton, United States Mytech Partners Full timeJob DescriptionJob DescriptionDescriptionThe Service Desk Technician II staff are the front line to our client’s daily support request. By providing fast, efficient, and effective resolution to our client’s advanced support requests, we ensure clients stay productive. Support for advanced client issues such as application support, outage resolution, and...
-
Service Desk Consultant
1 week ago
Brighton, United States TAZ NETWORKS INC Full timeJob DescriptionJob DescriptionHybrid Position: After 90 Days 2 Days At Home, 3 Days in Office at either our Brighton or Clinton Township, MI office.Have tremendous client service skills and are looking at a transition to IT or entering the IT field as a recent graduate? This position is for you.TAZ Networks Inc Service Desk Consultants act as outsourced IT...
-
Professional IT Services Engineer III
1 week ago
New Brighton, United States HIKINEX Full timeAs a Professional Services Engineer (Tier 3), you’ll be spending most of your time working in a variety of complex technical environments. You will develop and implement project work plans for a wide range of customers and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation...
-
Senior Account Executive
Found in: beBee jobs US - 1 week ago
New York, New York, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Data Engineer III
Found in: Talent US A C2 - 2 weeks ago
New Orleans, United States InsideHigherEd Full timeData Engineer IIIVP Technology InfrastructureLocation: New Orleans, LASummaryThe Data Engineer III is responsible for the installation, testing, maintenance, and development of scalable data-management systems. The Data Engineer III is responsible for the design, execution and monitoring of Extract, Transform, Load (ETL) operations. As a senior member of...
-
Sr Director, Client Development
15 hours ago
New York, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...
-
Information Technology Help Desk Support
7 days ago
New York, United States K2 Staffing Full timeSummary Our client, a leading IT Solutions Company (aka MSP) in Round Rock, TX , is seeking an IT Engineer - Level II with a specialization in Help Desk Support. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for providing top-tier support to clients. Duties & Responsibilities Serve as the primary...
-
Sr Director, Client Development
Found in: Jooble US O C2 - 2 weeks ago
New York, NY, United States The Trade Desk Full timeThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value...
-
IT Service Desk Analyst
5 days ago
New Braunfels, United States Randstad North America, Inc. Full timeWe are looking for someone to work a service desk for a financial institution. The role is based in San Antonio, TX. Required Skills - ServiceNow, Active Directory, Technical support, Customer service, Time management, Typing, Microsoft Office, Micro Service Desk, IT, Analyst, Customer Service, Technical Support, Microsoft, Technology, Staffing
-
Civil Engineering I
4 hours ago
New York, United States Metropolitan Transportation Authority Full time**Description** Job Information: 7220 Title: Civil Engineering I -III First Date of Posting: 04/30/2024 Last Date of Filing: 07/30/2024 Authority: TA Department: Subways Division Unit: Facilities Reports To: Director Location: 2 Broadway Hours of work: 8:00AM- 4:00PM Compensation: Salary Range: Civil Engineering I: $85,147- $107,227 Civil...
-
Service Desk Specialist
3 days ago
New York, United States CareerBuilder Full timeOne of our top clients is hiring a Service Desk Specialist. Location: Onsite in Vienna, VA Hours/Shift: Mon-Fri 9am-5:30pm Responsibilities Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support Provide day-to-day support for the execution of the Service Respond to internal Service inquiries or requests for assistance; troubleshoot and...
-
Project Manager
1 week ago
Brighton, United States Fire Alarm Service Team LLC Full timeJob DescriptionJob DescriptionJob Summary· Full time position· 401k, Health Benefits, Dental/Vision· Paid Vacation· Pay commensurate with experience· Product Training available· Huge growth opportunities for motivated individuals The Project Manager...
-
Process Engineer III
1 week ago
New York, United States PSG Global Solutions Full timeDescription We're looking for a Process Engineer III , working in Pharmaceuticals and Medical Products industry in 1125 Pleasant View Terrace, Ridgefield, New Jersey, 07657, United States . Job Description: Responsible for manufacturing processes and equipment such as CIP systems, filtration skids, chromatography and lyophilization equipment, etc. Works with...
-
Engineering Project Coordinator III
3 days ago
New York, United States CareerBuilder Full timeTitle: Engineering Project Coordinator III Location: Redmond, WA Salary: $55.08 - $60.15 per hour + full benefits Duration: 24-months Overview: As an Engineering Project Coordinator III , youll collaborate with cross-functional teams, manage external vendors, oversee logistics, and compile reports. Your day-to-day responsibilities involve coordinating...
-
Trading Desk Operations Engineer
Found in: beBee jobs US - 5 hours ago
New York, New York, United States Jane Street Full timeAbout the PositionWe are looking for a Trading Desk Operations Engineer (TDOE) to help us manage the operational side of the trading desk. We'll rely on you to monitor trading tools, manage and update complex spreadsheets, optimize our existing processes, and develop new tools for the desk. Our TDOEs are integral to the firm's success, building and...
-
Systems Engineer III
23 hours ago
New Castle, United States System One Full timeSystem One has partnered with a Columbus-based company seeking a Contract Systems Engineer III to remotely support the company's defense team across the US. If you are interested in this contract opportunity, please apply directly and/or contact Philis Tindell at philis.tindell@systemone.com Essential Functions and Responsibilities: • Assists in...
-
Guest Service Coordinator
1 week ago
Brighton, United States Fantastic Sams Cut & Color of Detroit Full timeJob DescriptionJob DescriptionAs a guest service coordinator, your main responsibility is to provide exceptional customer service to our guests. This role involves managing the front desk, greeting and assisting guests, answering phone calls, scheduling appointments, handling payments, and ensuring a smooth flow of operations in the salon.Key duties and...
-
IT Service Desk
Found in: Talent US C2 - 1 week ago
New York, United States Trigyn Technologies Full timeJob Description: Trigyn's direct government client has an immediate long term need for an IT Service Desk / Technical Support Consultant in Manhattan, NY. Description: Service Desk Agent provides technical support on software, hardware, network, and telephony issues for all staff. Agents diagnose and resolve basic technology issues adhering to...
-
IT Service Desk with Security Clearance
Found in: Dice One Red US C2 - 2 weeks ago
new orleans louisiana, United States Zachary Piper Solutions, LLC Full timeZachary Piper Solutions is seeking an Enterprise Service Desk Representative on a critical mission supporting The Department of the Navy, on a 5+ year federal contract based out of New Orleans, LA. The Enterprise Service Desk representative provide end-user desktop support across numerous Marine Corps installations worldwide. Location: Kansas City, MO...
-
Engineer I/II or III
7 days ago
New York, United States Mackinnon Bruce International Full timeDescription Mackinnon Bruce International, an Executive Search Consultancy within the global Civil Infrastructure, Water and Wastewater industries, are working exclusively alongside a nationally recognized leader within the Water, Wastewater and Civil Engineering markets, who are looking to hire a Engineer I/II or III (Water Resources) to join their growing...