Service Desk Engineer III

2 weeks ago


New Brighton, United States Mytech Partners Full time
Job DescriptionJob DescriptionDescriptionThe Service Desk Engineer III staff provide our clients with expert level support for complex problems. By providing fast, efficient, and effective resolution to our client’s complex issues and requests, we ensure clients stay productive and receive maximum value from their IT investments. This role also mentors lower-level technical staff to increase their ability to autonomously handle advanced support. 
Key Responsibilities
  •  Provide great customer service and communicate clearly with non-technical and technical users and staff. 
  • Follow support process and guidelines as designed. 
  • Provide support for user problems relating to hardware, software applications, and network issues within a tier 3 perspective. 
  • Log, diagnose, repair, and relay reported problems to the end user, client, or department. 
  • Diagnose and resolve advanced problems and issues.
  • Review client environments and recommend solutions to Sales Engineering and Sales Staff – Client Evaluation & Onboarding 
  • Acquire new technical skills. 

ExperienceRequired

Minimum 5 years of experience supporting and implementing network infrastructure.  Strong technical knowledge and understanding of SMB infrastructure and equipment.

Required Proficiencies: Modern Windows Desktop and Server platforms, Active Directory, Group Policy, Advanced Networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless), Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, and other MS Cloud and Hosted Solutions

Preferred
  • Utilize proper troubleshooting methodology and the OSI model to fix client issues
  • You will be an escalation point for your team’s more difficult technical issues, as well as an escalation point for during and after-hours emergency support issues
  • Ability to concisely document systems, processes, issues, and resolutions; professional writing skills required
  • Excellent interpersonal, communication, and documentation skills
  • Proven history of mentoring and training of a technical team (Tier 1 and Tier II team members)
  • Effective facilitation of client technical resolution plan
  • Strong problem solving and critical thinking abilities
  • Ability to successfully and effectively work independently and within a team structure
  • Self-motivated and responsive to management and clients
  • Strong organizational skills and attention to detail
  • Experience working with time tracking/ticketing software
  • Complete prospective client technical evaluations and execute deep dive discoveries for new clients during onboarding
  • Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
  • Exceptional ability to develop productive and positive relationships with customers and colleagues
  • Professional certifications based on Mytech training standards: MCSA, MCSE, CCENT, CCNA, CCNP, VCP-DCV


BenefitsMytech offers a comprehensive benefits package which includes: 
  • 12 days of accrued vacation in your first year 
  • 6 days Sick time 
  • 8 hours of volunteer time 
  • Medical, Dental, and Vision fully covered options for employee coverage
  • Company paid Life, STD, and LTD 
  • Professional Development Plan 
  • 401k with company match 
  • Profit Sharing 


  • New Brighton, United States Mytech Partners Full time

    Job DescriptionJob DescriptionDescriptionThe Service Desk Technician II staff are the front line to our client’s daily support request. By providing fast, efficient, and effective resolution to our client’s advanced support requests, we ensure clients stay productive. Support for advanced client issues such as application support, outage resolution, and...


  • Brighton, United States TAZ NETWORKS INC Full time

    Job DescriptionJob DescriptionHybrid Position: After 90 Days 2 Days At Home, 3 Days in Office at either our Brighton or Clinton Township, MI office.Have tremendous client service skills and are looking at a transition to IT or entering the IT field as a recent graduate? This position is for you.TAZ Networks Inc Service Desk Consultants act as outsourced IT...


  • New Brighton, United States HIKINEX Full time

    As a Professional Services Engineer (Tier 3), you’ll be spending most of your time working in a variety of complex technical environments. You will develop and implement project work plans for a wide range of customers and solutions. You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation...

  • Senior Account Executive

    Found in: beBee jobs US - 1 week ago


    New York, New York, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Data Engineer III

    Found in: Talent US A C2 - 2 weeks ago


    New Orleans, United States InsideHigherEd Full time

    Data Engineer IIIVP Technology InfrastructureLocation: New Orleans, LASummaryThe Data Engineer III is responsible for the installation, testing, maintenance, and development of scalable data-management systems.  The Data Engineer III is responsible for the design, execution and monitoring of Extract, Transform, Load (ETL) operations. As a senior member of...


  • New York, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...


  • New York, United States K2 Staffing Full time

    Summary Our client, a leading IT Solutions Company (aka MSP) in Round Rock, TX , is seeking an IT Engineer - Level II with a specialization in Help Desk Support. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for providing top-tier support to clients. Duties & Responsibilities Serve as the primary...

  • Sr Director, Client Development

    Found in: Jooble US O C2 - 2 weeks ago


    New York, NY, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value...


  • New Braunfels, United States Randstad North America, Inc. Full time

    We are looking for someone to work a service desk for a financial institution. The role is based in San Antonio, TX. Required Skills - ServiceNow, Active Directory, Technical support, Customer service, Time management, Typing, Microsoft Office, Micro Service Desk, IT, Analyst, Customer Service, Technical Support, Microsoft, Technology, Staffing

  • Civil Engineering I

    4 hours ago


    New York, United States Metropolitan Transportation Authority Full time

    **Description** Job Information: 7220 Title: Civil Engineering I -III First Date of Posting: 04/30/2024 Last Date of Filing: 07/30/2024 Authority: TA Department: Subways Division Unit: Facilities Reports To: Director Location: 2 Broadway Hours of work: 8:00AM- 4:00PM Compensation: Salary Range: Civil Engineering I: $85,147- $107,227 Civil...


  • New York, United States CareerBuilder Full time

    One of our top clients is hiring a Service Desk Specialist. Location: Onsite in Vienna, VA Hours/Shift: Mon-Fri 9am-5:30pm Responsibilities Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support Provide day-to-day support for the execution of the Service Respond to internal Service inquiries or requests for assistance; troubleshoot and...

  • Project Manager

    1 week ago


    Brighton, United States Fire Alarm Service Team LLC Full time

    Job DescriptionJob DescriptionJob Summary·         Full time position·         401k, Health Benefits, Dental/Vision·         Paid Vacation·         Pay commensurate with experience·         Product Training available·         Huge growth opportunities for motivated individuals The Project Manager...


  • New York, United States PSG Global Solutions Full time

    Description We're looking for a Process Engineer III , working in Pharmaceuticals and Medical Products industry in 1125 Pleasant View Terrace, Ridgefield, New Jersey, 07657, United States . Job Description: Responsible for manufacturing processes and equipment such as CIP systems, filtration skids, chromatography and lyophilization equipment, etc. Works with...


  • New York, United States CareerBuilder Full time

    Title: Engineering Project Coordinator III Location: Redmond, WA Salary: $55.08 - $60.15 per hour + full benefits Duration: 24-months Overview: As an Engineering Project Coordinator III , youll collaborate with cross-functional teams, manage external vendors, oversee logistics, and compile reports. Your day-to-day responsibilities involve coordinating...

  • Trading Desk Operations Engineer

    Found in: beBee jobs US - 5 hours ago


    New York, New York, United States Jane Street Full time

    About the PositionWe are looking for a Trading Desk Operations Engineer (TDOE) to help us manage the operational side of the trading desk. We'll rely on you to monitor trading tools, manage and update complex spreadsheets, optimize our existing processes, and develop new tools for the desk. Our TDOEs are integral to the firm's success, building and...

  • Systems Engineer III

    23 hours ago


    New Castle, United States System One Full time

    System One has partnered with a Columbus-based company seeking a Contract Systems Engineer III to remotely support the company's defense team across the US. If you are interested in this contract opportunity, please apply directly and/or contact Philis Tindell at philis.tindell@systemone.com Essential Functions and Responsibilities: • Assists in...


  • Brighton, United States Fantastic Sams Cut & Color of Detroit Full time

    Job DescriptionJob DescriptionAs a guest service coordinator, your main responsibility is to provide exceptional customer service to our guests. This role involves managing the front desk, greeting and assisting guests, answering phone calls, scheduling appointments, handling payments, and ensuring a smooth flow of operations in the salon.Key duties and...

  • IT Service Desk

    Found in: Talent US C2 - 1 week ago


    New York, United States Trigyn Technologies Full time

    Job Description: Trigyn's direct government client has an immediate long term need for an IT Service Desk / Technical Support Consultant in Manhattan, NY. Description: Service Desk Agent provides technical support on software, hardware, network, and telephony issues for all staff. Agents diagnose and resolve basic technology issues adhering to...

  • IT Service Desk with Security Clearance

    Found in: Dice One Red US C2 - 2 weeks ago


    new orleans louisiana, United States Zachary Piper Solutions, LLC Full time

    Zachary Piper Solutions is seeking an Enterprise Service Desk Representative on a critical mission supporting The Department of the Navy, on a 5+ year federal contract based out of New Orleans, LA. The Enterprise Service Desk representative provide end-user desktop support across numerous Marine Corps installations worldwide. Location: Kansas City, MO...


  • New York, United States Mackinnon Bruce International Full time

    Description Mackinnon Bruce International, an Executive Search Consultancy within the global Civil Infrastructure, Water and Wastewater industries, are working exclusively alongside a nationally recognized leader within the Water, Wastewater and Civil Engineering markets, who are looking to hire a Engineer I/II or III (Water Resources) to join their growing...