Customer Service Representative/Teller

2 months ago

Grass Lake, United States The State Bank Full time
Job DescriptionJob Description

The State Bank in Grass Lake, MI is seeking to hire a part-time Float Customer Service Representative/Teller to serve our customers by accurately completing teller transactions while growing and protecting our customers hard earned money. The typical schedule for this banking position is Monday-Friday with some Saturday shifts as scheduled. The person in this role will float between locations in our South Central region, including Munith, Stockbridge and Grass Lake. Do you thrive in an energetic, hard working, community focused environment? Are you looking for an opportunity to build a career in the banking industry? If so, apply today

Our Customer Service Representatives enjoy a competitive wage. Plus, we offer a competitive benefits package including great medical coverage options, dental, vision, FSA plan, employee assistance program, a 401k plan with employer match, ESOP and opportunities to learn and grow with us. We encourage a work/life balance which is why we provide paid holidays, paid time off (PTO), and paid volunteer time. The paid volunteer time allows us to give back to the communities surrounding our branch locations and allows employees to be eligible for our Board approved bonus plan


ABOUT THE STATE BANK

For 125 years, The State Bank has remained an independent community bank, helping our customers look for solutions, and overcoming barriers to find a better future. We have over 20 locations with branches, Connect ITM's/Video Tellers and ATMs that span across Bay, Genesee, Ingham, Jackson, Livingston, Oakland, Saginaw and Shiawassee counties making banking with us convenient.

At The State Bank, you're part of both a family and a team. What we do each day isn't just a job, it's a passion. We make a difference for each other, our customers, and our community. We create and celebrate personal successes every single day. We believe that smiling and laughing should be part of your daily routine. Teamwork and collaboration are essential to our success. Come join our fun, hardworking team



A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE/TELLER

As a CSR (teller) at The State Bank, you deliver quality customer service while completing teller transactions in a courteous, accurate and efficient manner. You are always seeking the opportunity to improve the customer's banking relationship and will cross-sell products/services and refer customers to other areas of the bank when it provides a benefit to them. You may assist customers in-person at the branch, online, through video technology, and over the phone. You are usually the first point of contact for customers who need help processing transactions or solving problems, as well as those who simply want to learn more about financial products. You are the face of The State Bank to many of our customers.


You stay busy as you efficiently process routine banking transactions such as deposits, withdrawals, checks, transfers, and loan payments. Our customers also appreciate your assistance with account validation, account inquiries, check reorders, investigating check clearings, accessing safe deposit boxes and account reconciliation.

Utilizing your product knowledge, you promote, educate, and cross-sell financial products and services, and refer customers to other areas of the bank to meet their current and future financial needs. You are goal-oriented and always learning and improving. You have the opportunity to become Certified in your role. After completing additional training and completing the program, you are eligible for a pay increase You feel great about using your customer service skills to make a positive impact in your community.


QUALIFICATIONS FOR A TELLER

High school diploma/GED or equivalent

Understanding of a computer, computer applications and business equipment

Ability to work a flexible schedule, including weekends.

Willing to assist at other branch locations as needed.


Prior banking and cash-handling experience is a plus. Do you have strong customer service and sales skills? Do you have great communication skills and a positive attitude? Can you multitask and work well under pressure? Do you present yourself professionally? If so, you may be perfect for this position at our community bank


We Encourage You to Apply: At The State Bank we value diversity and believe that diverse perspectives and experiences drive innovation and excellence. We celebrate the vast backgrounds and individual voices of our team knowing that this diversity has a positive impact on our company, employees, communities and those we serve. While the qualifications listed above are preferred, we encourage you to apply even if your qualifications or past experiences don't align perfectly. Your unique combination of skills and experiences may make you an ideal candidate for this or other open positions.


ARE YOU READY TO JOIN OUR TEAM?

If you are a customer service rockstar and feel that you would be right for this banking position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you


Apply Now

with our quick 3-minute Application



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