Information Systems

1 month ago

Somerset, United States CompoSecure Full time
Job DescriptionJob Description

About CompoSecure

Founded in 2000, CompoSecure (Nasdaq: CMPO) is a technology partner to market leaders, fintechs and consumers enabling trust for millions of people around the globe. The company combines elegance, simplicity, and security to deliver exceptional experiences and peace of mind in the physical and digital world. CompoSecure's innovative payment card technology and metal cards with Arculus security and authentication capabilities deliver unique, premium branded experiences, enable people to access and use their financial and digital assets, and ensure trust at the point of a transaction. For more information, please visit www.CompoSecure.com and www.GetArculus.com.


Position Summary:

This position is responsible for providing first level support for all incoming Help Desk requests, calls via phone, e-mails, and issues reported through the ticketing system. This position is also responsible for resolving general break fix issues of Windows and Microsoft applications as well as on business critical software.


Essential Responsibilities:

Routine IT Functions

  • Responsible for answering and resolving all incoming Help Desk tickets related to level 1 computer systems, software, and hardware issues.
  • Installation and configuration of desktops and laptops with required company software (Windows OS, MS Office Suite and multiple security agents).
  • Break fix support for all desktop PC/Mac, phone, BYOD, general hardware.
  • Basic Outlook/Exchange server knowledge for troubleshooting end user issues.
  • Assists in managing user profiles in Active Directory, Exchange, and Azure AD.
  • Investigate, prioritize and resolve issues in a timely manner while maintaining Help Desk tickets.
  • Provide onsite support for 5 buildings using personal and/or company vehicle.
  • Basic LAN/WAN/WiFI patching and troubleshooting including vlans.
  • Assist in IP telephone support.

System Audits and Ticket Management

  • Audit IT assets and equipment on a scheduled basis.
  • Responsible for logging and updating all requests in Help Desk ticketing system.

Other Important Responsibilities:

  • Handle related email and telephone correspondence in a timely and professional manner.
  • Responds to inquiries for the purpose of resolving problems, providing information and/or referring to appropriate personnel.
  • Other miscellaneous duties as assigned.

Required Skills and Competencies:

  • Minimum 1 to 2 years of industry experience.
  • Bachelor's degree, A+, or Microsoft certifications.
  • High level of computer literacy including working knowledge of Windows 7, 10 and 11 and Microsoft Office applications.
  • Excellent communication skills, both oral and written.
  • Strong attention to detail and ability to self-check work.
  • Excellent time management skills.
  • Task oriented excellent organizational skills, ability to prioritize workload.
  • Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative and innovative.
  • Excellent record keeping and auditing skills.

Physical qualifications and work environment:

  • Must be able to work beyond 40 hour week during upgrades or new functionality rollout if necessary.
  • Must be able to work flex schedule. Weekends and late hours or staggered shifts.
  • Must have valid driver's license and personal vehicle.
  • Must be able to lift 50 lbs.
  • Must be able to sustain office work for 8+ hours per day including the following:
  • Sitting in an office chair
  • Typing
  • Reaching for the telephone
  • Standing at office equipment
  • Hearing for phone use
  • Sight for computer use
  • Office environment is of moderate noise level.

Company Culture: We value innovation, security, and collaboration. Our team is dedicated to maintaining a secure environment and staying ahead of emerging threats. We foster a supportive and dynamic work culture where employees can thrive and contribute to our mission.

CompoSecure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

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