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Office Assistant

2 months ago

Fort Myers, United States Eminence Organic Skin Care Full time
Job DescriptionJob DescriptionContracted Office Assistant – Southwest Florida (and/or Remote)
Part-time (approximately 15 hours per week)

Role Summary
This position works directly with a local Eminence Outside Sales Representative (OSR). The OSRs are contracted sales and training representatives to Eminence Organic Skin Care yet maintain their own business entity. The Office Assistant’s focus is to provide administrative support and partner with the OSR to grow existing Spa Partner accounts and explore new account opportunities. The Office Assistant works closely with the Outside Sales Representative and the Eminence Central Office in Vancouver to provide exemplary business support and extraordinary service to Eminence Spa Partners.
The Office Assistant will contract directly to the Outside Sales Representative to represent Eminence and is not an employee of Eminence. The roles and responsibilities listed below will take up an average of 15 hours per week. Working days are flexible. Please note that the number of hours required per week may increase over time.

Responsibilities
  • Records detailed recap of all on-site trainings in the Eminence Customer relationship management software (CRM) as coordinated by the OSR
  • Monitor and manage inbox.
  • Submit post-training gratis and surveys.
  • Manages the training calendar and confirms trainings with the OSR
  • Maintain submission of monthly training calendar.
  • Create and post social media content (e.g.: Instagram and LinkedIn)
  • Participates in regular scheduled calls and meetings with the OSR
  • Send out monthly business reviews to spa partners.
  • Update Eminence maps regularly.
  • Follows the guidelines set out in the Eminence Sales Handbook and any other policies as set by the OSR
  • Attends phone conference calls with the Eminence Central Office
  • Attends the Eminence Annual Business Conference once a year (approximately 3 days in July) for further training and education
  • Email monthly mid-month gap lists to pull through sales and Eminence Loyalty Program redemptions.
  • Send out monthly business reviews to Spa Partners on the 1st of every month.
    • Ensure emails provide valuable service suggestions and retail components.
    • Create templates and customizable content
  • Analyze data from Klipfolio to create mid-month gap lists, detailing gaps to month-end goals, and incentives.
  • Partner with OSR to review opportunities in region
  • Manage quarterly communications to Spa Partners

Qualifications
  • Minimum 2 years of experience in office administration
  • Experience in sales support or customer relationship management – an asset
  • Experience with managing calendars, scheduling, and coordinating meetings
  • Experience managing social media is an asset
  • Excellent written business communication skills
  • Superior time management skills
  • Outstanding Customer service skills
  • Proficiency in Microsoft Office (Excel, Outlook, and Word)
  • Basic knowledge of bookkeeping – an asset
  • Ability to manage priorities and take action with quick decision-making skills
  • Proactive, highly organized, and extremely detail-oriented

The Application
Please submit a resume with a cover letter.
Closing date for applications: Tuesday, July 23rd, 2024.

Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, we are looking for Team Members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.
 

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