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1 month ago

East Hartford, United States InnovitUSA Full time
Job DescriptionJob Description

Web Content Designer - Level 4 - Digital Accessibility Expert

Hartford, Connecticut 06103

Remote

Tax Terms: C2C, W2 and 1099.

Digital Accessibility Expert

This role will require a deep familiarity with the requirements and processes for complying with current and future accessibility guidelines as documented in WCAG, ADA, and Section 508 standards. This role will also help support a holistic approach to accessibility improvements to foster a stronger culture of human-centered and user-first design. You will audit internal systems, platforms, and processes for legacy issues. You will also support cross-functional teams in applying modern a11y improvements to products and services, including Content, UX, Design, and Product teams. You will assist in training teams to conform to WCAG 2.2 standards for digital assets and information. And you will engage stakeholders to help drive implementation and advocacy for a11y best practices.

Knowledge, Skills, and Ability

  • 5+ years of experience assessing and improving digital materials and services (websites, digital interfaces, online transaction flows, PDFs, etc.) to comply with regulatory accessibility standards (WCAG, ADA, Section 508) - specifically WCAG 2.2 AA
  • 5+ years of testing experience, conducting QA activities on systems and products: analyzing needs, testing process flows, planning service improvements, assessing test data, and implementing accessibility solutions
  • 2+ years of product or project owner experience, working collaboratively with teams to improve products and services using digital accessibility technologies, policies, and best practices
  • 2+ years of experience with language translation efforts, including the oversight and maintenance of accessibility standards around translation services both machine and manual.
  • Expertise in auditing systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams
  • Strong expertise in assistive technology tools such as JAWS, NVADA, Dragon, Fusion, deque, Wave, ZoomText. Also experience with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye glaze tech, and alternative mice/keyboards
  • Demonstrated proficiency with applying user-centered design (UCD) methodologies to effectively solve accessibility design problems
  • Strong understanding of responsive web design principles, techniques, and frameworks
  • Experience assessing and mitigating accessibility issues on internal business processes, including case management and data collection processes
  • Experience creating or contributing to the development of an accessibility policy for a business or institution
  • Demonstrated experience establishing governance standards and processes to support efficient maintenance of accessibility efforts
  • Creative out-of-the box thinking to provide solution-oriented guidance for optimizing services, using the latest digital accessibility techniques and tools
  • Can work both independently and collaboratively to advance accessibility standards in the UX, content, research, development, and technology spaces
  • Experience as a mentor or coach for product teams to promote accessibility-focused development within an agile system
  • Strong interpersonal and communication skills, including the ability to clearly present ideas and recommendations as well as receive and address challenges to your guidance
  • Proficient with KPI and success metric development, along with the ability to communicate the impact of accessibility efforts to stakeholders
  • Expert in facilitating the remediation of accessibility issues with little guidance
  • Strong ability to create and maintain documentation and best practice methodologies across multiple systems and functional areas
  • Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions

Preferred Skills & Qualifications

  • Bachelor's degree is required
  • A total of 5 years of experience working in the domain of accessibility optimization, with 2 years of highly relevant professional experience in Accessibility and Inclusion-based policy compliance
  • 2+ years of experience in assessing, testing, and optimizing digital assets for accessibility needs, including websites, visual media, communication tools, online applications, documents, and video conferencing tools
      • Experience with software like eVinced, Axe, and WebAIM
  • Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests
  • Strong organizational skills and experience with project management software, along with project processes and best practices
  • Experience in balancing a diverse workload of projects, with varying complexities and unique needs
  • Excellent time management skills, with an ability to lay out clear project goals, timelines, and target dates
  • Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives
      • Ability to set rigid practices for accessibility optimization solutions, while maintaining flexibility for ad-hoc needs
  • Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom

Other Desired Skills

  • Degree in Human Computer Interaction, UX Design, Psychology, Instructional Design, or Computer Science
  • Experience in developing or designing inclusionary products or services in web applications, using standard technologies (HTML, CSS, JavaScript, jQuery)
  • Experience in accessibility compliance for chatbots and other customer communication tools
  • Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets
  • Experience with digital forms and documents remediation to meet accessibility stabdards
  • Proficiency with Adobe XD, Jira/Confluence, Sitecore, and Salesforce
  • Knowledge of basic research methods and tools, and data visualization tools

Desired Certifications

  • IAAP certification (CPACC, WAS, etc.)
  • PMP certification
  • DHS Trusted Tester certification

Administrative Considerations

The Digital Accessibility Expert will work under State Accessibility leadership on the Digital Services team. They will be part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.