Bilingual Collections Specialist
1 month ago
- Temporary: approx. 3-month assignment
- Auburn Hills
- $20-25/hr.
Collections specialists are responsible for the financial collection department. They manage the correct invoicing of clients, the timely receiving of payment, and ensure that collections are done according to company policies and regulations. For this job, you should have strong analytical and report writing skills.
Typical duties and responsibilities
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations
- Answer customer questions regarding problems with their accounts
- Develop collections methods that consistently lead to achieving or exceeding company financial goals
- Work closely with team members to create ways to bring in revenue and find success as a group
- Solve problems quickly and create resolutions that bring in revenue on a regular basis
Education and experience
- This position requires a high school diploma or GED
Required skills and qualifications
- Bilingual- English and Spanish is required
- Proficient with database software and Microsoft Office Suite
- Ability to overcome obstacles and get results
- Strong communication and negotiation skills
- Previous customer service experience preferred
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