Order Processor

3 weeks ago

Miami, United States Universal Marine Medical Full time
Job DescriptionJob DescriptionAs an Order Processor you will accurately enter and process orders placed by our customers into the system for production / delivery. We're looking for a thoughtful person with a high degree of attention to detail. If you're the type of person who instinctively starts a checklist for a complicated processes you'll fit right in.

Duties and Responsibilities:

  • Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
  • Convert an order from a quote or excel sheet to a sales order in company’s ERP system and ensure completeness and accuracy
  • Verify that all items in the order are in stock
  • Knowledge of common substitutions for items not in stock; able to verify with leaders accordingly
  • Work with procurement department to determine ETA for any order items not in stock
  • Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent’s details, customer's PO, freight charges, etc
  • Communicate with customers on discrepancies, order conflicts, and shipping delays
  • Create SOT for the sales order
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience
  • Work on open sales deliveries excel file

Requirements

  • High School diploma or GED
  • Experience with MS Office (Word and Excel)
  • Strong Excel skills, (formulas, vlookup, etc)
  • Must be detail oriented and dependable
  • Ability to work independently
  • Strong verbal and written communications
  • Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
  • Must excel working in a fast-paced environment
  • Must have excellent customer service skills
  • Experience with FIFO (First in First Out)
  • Experience using an ERP system a plus

Benefits

Health, dental, vision insurance, 401(k) and Paid Time off

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