Order Processor

4 weeks ago


Miami Florida, United States Universal Marine Medical Full time
As an Order Processor you will accurately enter and process orders placed by our customers into the system for production / delivery. We're looking for a thoughtful person with a high degree of attention to detail. If you're the type of person who instinctively starts a checklist for a complicated processes you'll fit right in.

Duties and Responsibilities:

Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)

Convert an order from a quote or excel sheet to a sales order in company’s ERP system and ensure completeness and accuracy

Verify that all items in the order are in stock

Knowledge of common substitutions for items not in stock; able to verify with leaders accordingly

Work with procurement department to determine ETA for any order items not in stock

Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent’s details, customer's PO, freight charges, etc

Communicate with customers on discrepancies, order conflicts, and shipping delays

Create SOT for the sales order

Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience

Work on open sales deliveries excel file

Requirements

High School diploma or GED

Experience with MS Office (Word and Excel)

Strong Excel skills, (formulas, vlookup, etc)

Must be detail oriented and dependable

Ability to work independently

Strong verbal and written communications

Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required

Must excel working in a fast-paced environment

Must have excellent customer service skills

Experience with FIFO (First in First Out)

Experience using an ERP system a plus

Benefits

Health, dental, vision insurance, 401(k) and Paid Time off


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