Order Processor

3 weeks ago


Miami, United States UNIMED - Universal Marine Medical Full time
As an Order Processor you will accurately enter and process orders placed by our customers into the system for production / delivery. We're looking for a thoughtful person with a high degree of attention to detail. If you're the type of person who instinctively starts a checklist for a complicated processes you'll fit right in.

Duties and Responsibilities:

  • Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
  • Convert an order from a quote or excel sheet to a sales order in company's ERP system and ensure completeness and accuracy
  • Verify that all items in the order are in stock
  • Knowledge of common substitutions for items not in stock; able to verify with leaders accordingly
  • Work with procurement department to determine ETA for any order items not in stock
  • Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent's details, customer's PO, freight charges, etc
  • Communicate with customers on discrepancies, order conflicts, and shipping delays
  • Create SOT for the sales order
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience
  • Work on open sales deliveries excel file

Requirements

  • High School diploma or GED
  • Experience with MS Office (Word and Excel)
  • Strong Excel skills, (formulas, vlookup, etc)
  • Must be detail oriented and dependable
  • Ability to work independently
  • Strong verbal and written communications
  • Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required
  • Must excel working in a fast-paced environment
  • Must have excellent customer service skills
  • Experience with FIFO (First in First Out)
  • Experience using an ERP system a plus

Benefits

Health, dental, vision insurance, 401(k) and Paid Time off

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