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Provider Success Manager
5 months ago
Rockstar is recruiting for a fast-growing, well-funded, early-stage company. They are empowering entrepreneurs (90%+ of which are female first-time business owners) to launch, run, and grow their own aesthetics businesses with a combination of software and services. In less than 2 years, they have grown from an idea to a team of 50, with a business that is in the top-decile in terms of growth, and a remote-first team that has been self-described as high-trust, low ego, high output.
Their platform is unlocking the opportunity in aesthetics for hundreds of independent entrepreneurs, often for the first time. They do this by combining best-in-class software, tailored support services, and the benefits of scale across a network of clients, whom they call providers. They help them be in business for themselves, but not by themselves.
Provider Success Managers. This role is the linchpin role in their model:
- Client-facing, the Provider Success Manager (PSM) is the trusted partner to our provider, providing advice on anything from the grand opening, to product selection, cross-selling, and the P&L.
- Internally, the PSM is their providers’ best advocate, and works with their teams from Engineering to Marketing on providing value every day, and also on building the best offering in the long term.
This role is an excellent fit if you love the aesthetics industry, know what goes into running a successful practice, and are excited to help others build successful businesses that help them fulfill their life and work goals.
The team you'll join
You’ll be joining a skilled team, go through a robust onboarding, and take on your own portfolio of providers as they complete onboarding. We already have many tools and templates in place, success in this role will be about helping providers apply them successfully. There is plenty of demand, and they expect that their team will have many opportunities to stretch as they grow.
You’ll be responsible for:
Own the relationship with each of your ~30 providers from launch to growth, and management. Help them be successful by coaching, advising, and leveraging all of the platform's tools.
- Enable the successful launch & opening of new providers each month
- Create and manage a customized journey for each provider in your book of business
- Advise and guide providers on new challenges like staff hiring, device purchases and the management of pharmaceutical accounts
- Provide sales training to your providers as it relates to AOV, price shopping, and consultations to ensure revenue growth month over month
- Help drive provider’s customer growth through e.g. paid marketing, membership programs, or strategic promotions
Become the trusted, strategic advisor and main point of contact for each nurse-entrepreneur
- Conduct Monthly Business Reviews to help practices understand how their business is doing, and where there are opportunities for improvement
- Drive consistent growth for each provider and help them reach projected annualized revenue goals
- Optimize the pricing and expenses for each provider to maintain a healthy overall profit margin
We’re looking for:
- Real, first-hand experience of at least a few years in the aesthetics / beauty / wellness industry and how it serves customers well
- Experience building, managing, or optimizing MedSpa businesses, e.g. as an owner, operator, franchisee, District/Area Manager, Operations Director, etc.
- For example, you probably have a point of view on what a good P&L should look like
- Act as Owner: action-oriented, no task too small, make it right.
- Strong service & coaching skills: empathetic, positive and communicate well to make our providers succeed.
- Business acumen: have a grasp of how the aesthetics business works, and how to run it well.
Why join?
- Above all, the team is in this to empower small business owners to own and grow their businesses. If you succeed, Med Spas will remain the opportunity for independent owner-operators instead of being dominated by a small number of large chains. If that speaks to you, speak to us.
- They have much left to build. But given the great market feedback they're getting, they think they are writing the first chapters of a real success story, and this growth creates opportunities.
- Experience managing a sizable book of business, applying management lessons, learning new ones, and the satisfaction of seeing your providers thrive.
- Remote work environment with the ability to work from anywhere.
- Competitive salary and stock, and generous health/dental/vision coverage.
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