Jr Workforce Analyst

2 weeks ago


Boca Raton, United States Infinity Sales Group LLC Full time
Job DescriptionJob DescriptionDescription:

The Business:

ISG is a leader in new customer acquisition for Fortune 500 telecommunications partners. Offering high-speed internet, video, voice, wireless, and other home services, ISG operates in a strictly inbound capacity out of our state-of-the-art sales center.

ISG is seeking an organized Jr. Workforce Analyst to assist with real-time management of scheduling, reliability and readiness across ISG’s various provider teams.

Responsibilities:

  • Interacts with all levels of employees to address workforce management related questions.
  • Monitor real-time call patterns making appropriate staffing adjustments to meet measurable business objectives.
  • Optimize employee schedules to maximize efficiency. Maximize business goals while minimizing costs by scheduling employees when and where they are needed most.
  • Work with leadership to construct proactive recommendations towards meeting measurable business objectives.


Infinity Sales Group, LLC is an EOE

Requirements:

Requirements:

  • Open Availability
  • Technologically savvy with working knowledge of WFM technologies
  • Must be flexible, detail-oriented, and comfortable in a fast-paced environment
  • Possess strong analytical and critical thinking skills
  • Excellent organizational and time-management skills
  • 1+ year(s) of experience in WFM or call center analytics
  • Proficient in Microsoft Excel
  • Open Availability

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