Jr Workforce Analyst
2 weeks ago
The Business:
ISG is a leader in new customer acquisition for Fortune 500 telecommunications partners. Offering high-speed internet, video, voice, wireless, and other home services, ISG operates in a strictly inbound capacity out of our state-of-the-art sales center.
ISG is seeking an organized Jr. Workforce Analyst to assist with real-time management of scheduling, reliability and readiness across ISG’s various provider teams.
Responsibilities:
- Interacts with all levels of employees to address workforce management related questions.
- Monitor real-time call patterns making appropriate staffing adjustments to meet measurable business objectives.
- Optimize employee schedules to maximize efficiency. Maximize business goals while minimizing costs by scheduling employees when and where they are needed most.
- Work with leadership to construct proactive recommendations towards meeting measurable business objectives.
Infinity Sales Group, LLC is an EOE
Requirements:Requirements:
- Open Availability
- Technologically savvy with working knowledge of WFM technologies
- Must be flexible, detail-oriented, and comfortable in a fast-paced environment
- Possess strong analytical and critical thinking skills
- Excellent organizational and time-management skills
- 1+ year(s) of experience in WFM or call center analytics
- Proficient in Microsoft Excel
- Open Availability
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