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CSC Outreach Case Manager

2 months ago

Orlando, United States Covenant House Florida Inc Full time
Job DescriptionJob Description


POSITION SUMMARY:

CSC Outreach Case Managers are an essential and core position on our Resource Center. CSC Outreach Case Managers support our youth who have experienced homelessness, housing instability, human trafficking, trauma, identify as LGBTQ+, are gender non-conforming and/or who often face multiple issues and have complex needs. CSC Outreach Case Managers will have knowledge and/or experience utilizing a strengths-based, harm reduction framework, using trauma informed practices and will value working within a multi-disciplinary team to create a safe inclusive environment for all.

All CHF staff work together to facilitate safety and comprehensive programming for youth in our programs. The CSC Outreach Case Manager helps to facilitate the day-to-day operations and duties, provide essential supervision and support, including assisting in triage of door and phones, assessing safety, preventing, and managing crises, upholding programmatic policy and procedures, documentation, light cleaning and building maintenance, as well as being a positive adult role model that relentlessly engages with our youth.

ESSENTIAL FUNCTIONS:

  1. Build rapport with youth and act as a positive role model and safe adult while maintaining and facilitating healthy boundaries.
  2. Guide youth in developing their individualized Success Plans and assist them in working towards their goals. Enter data from services provided into data entry systems (ETO and HMIS)
  3. Maintain consistent communication with the multidisciplinary team by preparing clear and concise case notes and incident reports. Communicate pertinent information with staff and youth throughout each shift. Take an active part in shift transition, case review, and provide vital information about youth and referrals.
  4. Provide support, encouragement, and accountability to youth in their daily activities.
  5. Maintain files and all HUD documentation in accordance with grant requirements.
  6. Assist youth and families with necessary community resources to help advance youths’ Success Plans, including transporting youth to appointments as appropriate.
  7. Assist with the supervision of youth and guests in the Welcome Center to ensure the safety of program participants and staff.
  8. Assist in providing welcoming, engaging, and professional phone and Welcome Center coverage which includes answering and responding to incoming crises, business information, resource, referral inquiries and for youth who walk-in for services (i.e. providing basic needs items, food, hygiene supplies, referrals, etc.)
  9. Crisis prevention and intervention while adhering to agency protocol for responding, reporting, and seeking support.
  10. Be a proactive and involved team member by participating and encouraging youth to participate in CHF sponsored activities.
  11. Continuously monitors current community resources available to youth and share resources with colleagues and youth.
  12. Maintain safety awareness of situations and spaces. Ensure that work areas are clean, organized and secure before, during and at the end of the shift. Report all maintenance concerns to the Shift Supervisor.
  13. Be timely and present at all scheduled meetings, training sessions, and shifts.
  14. Perform day to day operations and duties in accordance with established policies and procedures.

JOB REQUIREMENTS:

EDUCATION:

Bachelor’s Degree in Human Services or related field.



EXPERIENCE:

Minimum of 2 years’ working experience required, experience working with youth ages 18-24 preferred.

SCHEDULE:

Tuesday-Wednesday 11AM-7PM; Thursday-Friday 12PM-8PM; Saturday 11AM-7PM Requires flexibility with weekly work schedule to meet the needs of the youth

SKILLS:

Must be well organized and have strong verbal and written communication skills. Must have strong customer service skills. Must be masterful with conflict resolution techniques. Must be computer literate (Word, Outlook, Excel, etc.) Must be a self-starter and team player with the ability to work with other staff members, youth, vendors, and the community.

TRANSPORTATION:

Valid FL driver’s license and good driving record, preferred. May need to transport clients/staff if required using agency transportation.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 25 lbs. on occasion, bend, sit and stand for prolonged periods of time.



SUPERVISORY DUTIES:

This position does not perform supervisory duties.

EQUIPMENT USED:

Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effectively both orally and in written form.