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Office Manager
5 months ago
- All clients should be cared for in a thoughtful, upbeat, compassionate way and feel they received a white glove experience.
- Follow all opening and closing procedures (refer to the opening and closing checklist)
- Place reminder calls to clients for appointments
- During client exit experience ensure that the client is booked on the calendar for their next session(s).
- Attempt to fill any openings in the schedule for massage or chiropractic.
- Follow up on new patients after their appointment the next day.
- Make certain everything is clean and merchandised properly in the waiting room.
- Ensure inventory is correct on the computer.
- Assist clients with available therapies such as foot detox, stem, and heat, red light therapy (including ensuring eye protection is sanitized), and preparing sauna and salt booth before and after client use.
- Post on social media when appointments are available and highlight the benefits of products.
- Check inventory for rotation and expiration dates – alert the doctor if any products are 2-3 months old.
- During downtime, self-educate on products to be a knowledgeable resource for clients.
- Explain the features and benefits of products to clients waiting in the lobby for treatment and while assisting in therapies.
- Manage communication, including but not limited to company emails, phone calls, and anything client-facing related.
- Communicate with the doctor in a timely and effective manner any feedback from patients or employees you receive, especially if a client has a concern or special need that requires immediate attention.
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