Order Management Administrator

4 weeks ago

Irvine, United States Bandai Namco Toys & Collectibles America Inc. Full time
Job DescriptionJob Description

Order Management Administrator in SCM performs management retail orders for BNTCA customers fulfilled out of OC Warehouse including order entry, review, processing fulfillment coordination. This includes working with Sales members to verify EDI or manually sent orders are accurately entered as well as making required adjustments as needed and also communication with OC Warehouse to ensure timely fulfillment.

ESSENTIAL JOB FUNCTIONS

  • Compile and verify information on source data for entry into Acumatica including pricing, qty availability per Brand ordering rules including item allocations

  • Input/Modify/Cancel orders from customers or sales team from source documents within designated time frame?

  • Creation of Transfer Order types (TA, TR, TE, Etc.) that help to reserve inventory for future customer orders, BNTCA events

  • Review data for errors, correct any incompatibilities if possible and communicate to sales team members and related warehouse personal of order status??

  • Respond to queries for information and access relevant files?

  • Comply with data integrity and security policies?

  • Provide timely support to prevent and quickly resolve problems with orders, products, sales initiatives, etc??

  • Keep information confidential?

  • Ensure proper use of office equipment and address any malfunctions?

  • Support roles and projects of Supervisor and Manager for reporting progress and minimizing fulfilment delays in scheduled shipment customers



CORE SKILLS

Accuracy -

Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.

Reliability -

Consistently dependable in meeting work expectations; good work output; keeps commitments. Maintains an acceptable attendance level.

Judgment -

Makes reasonable and defensible decisions based on relevant information.

Loyalty -

Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.

Communication -

Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.

JOB-SPECIFIC SKILLS

Attention to Detail -

Accomplish work tasks through concern for all areas involved, no matter how small the detail.

Personal Computer Usage -

Intermediate proficiency with WINDOWS-based PC and business applications such as word processing, presentations, charts, etc; MS Excel proficiency with Vlookup, Sumif(s), pivot tables, Data Tables

Problem Solving -

Able to gather and interpret data to solve job-related problems; able to distinguish between causes and symptoms of problems to find viable solutions; able to work with others to collaborate on solving problems

Monitoring and Control -

The ability to scrutinize or systematically check work activities and direct changes.

Simple Math -

Ability to use addition, subtraction, multiplication and division for common applications such as measuring, recording and converting data, simple reporting

JOB REQUIREMENTS

EDUCATIONAL REQUIREMENTS

  • HIGH SCHOOL DIPLOMA

EXPERIENCE AND WORK REQUIREMENTS

  • Organizational, auditing, and analytical experience a plus

  • Ability to work independently a plus

  • Ability to work over-time occasionally a must

  • ERP experience a plus (Acumatica, Netsuite, Oracle, Sage, Odoo etc.)



Benefits:

Full-time employees have the option to participate in Medical, Dental, Vision, and 401K benefits once they become eligible

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