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Box Office Assistant Manager

3 months ago

Boston, United States Ambassador Theatre Group Full time
Job DescriptionJob Description

POSITION: Assistant Box Office Manager

LOCATION: Boston, MA

HOURS: FT, some evenings, weekends and holidays, remote options negotiable

COMPENSATION: Commensurate with experience

ABOUT THE POSITION

Reporting to the Ticketing Director, the Assistant Box Office Manager is responsible for managing a small staff of ticket sellers, including hiring and scheduling, and assisting the Ticketing Director in all aspects of sales and ticketing. The Assistant Box Office Manager handles and processes group sales, including outreach.

PEOPLE, PLACES, and THINGS

The Emerson Colonial Theatre is the longest continually operating theatre in Boston, MA. In its storied history, the Emerson Colonial Theatre has debuted such seminal Broadway shows as Porgy and Bess, Oklahoma, Carousel, Candide, Follies, La Cage aux Folles, and Grand Hotel among others. In 2018, the Colonial became part of Ambassador Theatre Group, and went through an extensive renovation that positioned the Colonial to expand programming and host all types of live events at a mid-capacity level (1,600+ seats). Since this reopening, the Colonial has demonstrated its commitment to ATG’s vision in becoming the leading live entertainment provider in the world with performances including the World Premieres of Moulin Rouge The Musical, David Byrne’s American Utopia, Plaza Suite starring Sarah Jessica Parker and Matthew Broderick, A Beautiful Noise, the recently announced The Queen of Versailles, comedians Lewis Black, Alex Edelman, Hannah Gadsby, John Leguizamo, and Jacqueline Novak and a variety of one-night events including Gladys Knight, Samin Nosrat, Diana Krall, Baby Shark Live, Gregory Porter, Blippi, Neil Gaiman, Imogen Heap, and so much more We are excited to continue to expand our eclectic programmatic offerings because we truly believe: Everyone belongs here. There is something for everyone at the Colonial.

  • Success in the role requires the ability to thrive in a lively team environment.
  • The Assistant Box Office Manager provides front-line customer service in person at the Emerson Colonial Theatre box office and fields customer service requests via phone and email.

COMPETENCIES

  • Attention to Detail, Customer Focus, Problem-Solving, Strong Communication and Organizational Skills

EXPERIENCE and SKILLS

  • Familiarity with basic financial reporting, cash reconciliation and deposits, Microsoft Excel, and data entry.
  • Previous box office and/or managerial experience preferred but not required.

BENEFITS

  • Medical, Dental and Vision Insurance
  • 401k Match
  • Paid Vacation & Holidays
  • Venue is located less than 1 block from public transportation and 2 blocks from garage with employee discounted rates.
  • And of course, the ability to attend performances for some of the best live entertainment at one of the most beautiful and historic venues in the world

ATG Entertainment: Passion Behind Performance

 

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 64 of the world’s most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.

Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.

ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

ATG Entertainment IDEA Mission Statement

At ATG Entertainment, our commitment to inclusion, diversity, equity, and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.

At ATG Entertainment, we provide a stage for everyone.