General Manager

1 month ago

Peabody, United States Immersive Group Gaming Inc Full time
Job DescriptionJob Description


Position Details

About Us:


We are looking for people who want more than a job - they want to help build a company that disrupts an entire industry. With us, you’ll be allowed to push your boundaries, find out what you’re capable of, work with and learn from brilliant colleagues, and enjoy the journey of building a business. Sound like something you can get on board with? Awesome.

Job Purpose:

As General Manager, you are an influential leader and strategic business partner that tells our story, delivers service, creates culture, maximizes profits, and supports operations and guest satisfaction. The GM is responsible for the performance of their venue. General Manager is expected to take ownership of venue performance, measured by profitable growth, customer experience, staff retention, and company standards.

A successful General Manager will partner with the Support office and VP of Operations to develop strategic business objectives and goals that optimize the business’s performance and profitability. The GM is an ambassador for the company, who should lead by example and set the highest standards for themselves and their team while building a dynamic and exciting working environment.

Key Accountabilities:

  • Responsible for assessing the business on a weekly/daily basis

  • managing a team of 4+ team members, driving their performance and succession

  • Adhere to company policies for site safety and creating an overall safe, clean, and inviting space for team members and guests, and following local, government, and regional compliance and abiding by legal standards

  • Collaborative partner to all leading Support Office business functions for guidance, optimizing brand improvement, and day to day operational support.

  • Focus on building and leading a team that efficiently drives sales and staff/guest retention

  • Guide, develop, and implement decisions that outline policies, procedures, and systems to improve business operations, service, retention, and overall experience

  • Oversee complete wage control and management

  • Maintain brand guidelines, and build and reaffirm company values with the team and members.

  • Compliance with all permits and regulations

  • Drive and lead local marketing and outbound sales efforts

  • Optimistic, enthusiastic, and “can do” attitude

  • Strong sense of ownership, but understands when to escalate issues

  • Precise, organized, and attentive to detail

  • Thrives in a fast and changing environment

  • Calm under pressure. Able to troubleshoot and solve problems quickly

  • Commitment to efficiency and excellence - do things fast and right

  • Promote and maintain a positive and professional environment

Measures of Success:

  • Meet and exceed yearly budgeted venue sales

  • Meet and Exceed IGB KPIs

  • Ensure monthly PES and review score goals are met

  • Effective wage control in department as per budgeted expectations

  • Ensure key events are held and executed successfully, such as Spring Break, Holidays, etc, and during key happenings for the city and community

  • Ensure successful o expansion within the community, city and within various industries

  • Works closely with every aspect of the business to identify and drive process improvement opportunities and operational excellence

Budget Responsibilities:

  • Meet and exceed yearly budgeted venue sales

  • Ensure monthly PES and review scores and goals are met

  • Effective wage control as per budgeted expectations

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