Shift Lead/Manager at Firehouse Subs Pacific Commons

3 weeks ago


Fremont, United States Firehouse Subs Pacific Commons Full time
Job DescriptionJob Description

Firehouse Subs Pacific Commons in Fremont, CA is looking for one shift lead/manager to join our 17-person strong team. We are located on 43344 Boscell Rd. Our ideal candidate is self-driven, ambitious, and reliable.

Responsibilities


  • Assigning Tasks
  • Training: Provide guidance and training to new employees or those needing improvement.
  • Monitoring Performance: Ensure that employees follow proper procedures, maintain quality standards, and provide excellent customer service.
  • Quality Control: Check that food is prepared correctly, presented well, and served in a timely manner.
  • Safety Compliance: Ensure that food handling, storage, and cooking procedures meet health and safety standards.
  • Handling Complaints: Address and resolve customer complaints or issues.
  • Enhancing Experience: Ensure customers have a positive dining experience by overseeing service quality.
  • Opening/Closing Duties: Handle tasks such as setting up the restaurant for service or closing down at the end of the day.
  • Inventory Management: Monitor stock levels and place orders as needed, or report shortages to management.
  • Cash Handling: Manage the cash register, process payments, and ensure accurate end-of-shift cash counts.
  • Liaison Between Staff and Management: Communicate any issues, updates, or important information to higher management.
  • Team Coordination: Ensure smooth communication between front-of-house and back-of-house staff.
  • Quick Decision-Making: Handle unexpected situations, such as equipment malfunctions, staff shortages, or a sudden rush of customers.
  • Conflict Resolution: Mediate any conflicts that arise among staff or with customers.
  • Sanitation: Ensure the restaurant meets cleanliness standards, from the dining area to the kitchen.
  • Restocking and Organization: Keep supplies and equipment organized and readily accessible.
  • Shift Reports: Provide detailed reports on sales, customer feedback, staffing issues, and other relevant information to the management.
  • Incident Reporting: Document any accidents, injuries, or significant incidents that occur during the shift.

We are looking forward to hearing from you.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $21.00 - $25.00/hour.

About Firehouse Subs Pacific Commons: Firehouse Subs Pacific Commons is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.


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