Program Director-DTLA Hotel

2 months ago

Los Angeles, United States JWCH Institute Full time
Job DescriptionJob Description

Position Summary:

The Program Director is responsible for planning, coordinating, leading and oversight of all operational, clinical, and financial facets of the Downtown Hotel (DTLA) Interim Housing Program. This position entails managing the complex interplay of medical services, behavioral health interventions, support services and intensive case management services (ICMS). JWCH Institute, a Federally Qualified Health Center, is the largest non-government provider of homeless health and supportive services in Los Angeles County. The DTLA Hotel Program, a new initiative contracted by the Department of Health Services of LA County, requires a qualified director to build and structure the program to deliver housing and essential services to Individuals Experiencing Homelessness (IEH) and those who have previously faced homelessness. The Program Director will administratively oversee support staff operations and the interdisciplinary Care Team.


Program Population:

The Downtown DTLA Hotel is an Interim Housing Program that helps homeless individuals in their recovery journey, helping them improve their health conditions and enhance their social and Activities of Daily Living (ADL) skills, all with the focus of securing stable housing opportunities. Some of these individuals may also experience mental health and substance abuse issues, which can occasionally result in behaviors such as yelling, using strong language, and displaying anger outbursts. The core responsibility of each staff member at the DTLA Hotel is to support clients in overcoming obstacles and improving their coping mechanisms.


Principal Responsibilities:

  1. Provide comprehensive guidance and leadership to all units and staff working at the DTLA Downtown Hotel.
  2. Ensure fulfillment of DHS and State contract obligations, encompassing budget implementation and continuous monitoring.
  3. Supervise on-site managers, conducting regular meetings to maintain efficient operations.
  4. Effectively communicate programmatic goals and objectives to multidisciplinary staff.
  5. Train and support staff in implementing client interventions and tailored treatment plans.
  6. Conduct staff trainings in essential areas such as crisis intervention and prevention, harm reduction, trauma-informed care, and de-escalation techniques.
  7. Foster a cohesive team and interdisciplinary approach that prioritizes high-quality, cost-effective care and case management services, with a focus on patient satisfaction, improved health outcomes, and housing placement.
  8. Collaborate with the COO and RCC Program Director to enhance provider efficiency and address program-related challenges.
  9. Support the maintenance of a professional facility appearance for the clinic, offices, and site.
  10. Elevate program visibility through community engagement and participation in relevant service and professional organizations.
  11. Actively engage in organizational and ad-hoc committees as required.
  12. Compile reports on operational matters, organizational opportunities, and programmatic objectives when necessary.
  13. Take part in patient satisfaction and process improvement meetings with fellow clinic administrators and Executive leadership, as needed.
  14. Monitor patient/client satisfaction through channels like the formal complaint process and patient surveys, responding in accordance with internal policies, IPA Grievance procedures, and County-funded program grievance protocols.
  15. Ensure program delivery of required services and alignment with outcome measures set by the Department of Health Services.
  16. Collaborate with designated partners to recruit suitable staff, conduct staff evaluations, schedule annual health clearances, and perform annual clinical competency assessments.
  17. Review, correct, and approve timesheets for assigned managers and staff by the due date.
  18. Complete necessary check reimbursement forms and route them to supervisors for review and approval.
  19. Facilitate monthly staff meetings to educate, train, and enhance operational efficiencies.
  20. Address any corrective action plans that arise after internal/external audits.
  21. Fulfill other assigned duties as required.

Requirements:

  1. Preferred qualifications include Licensed Clinical Social Work, Licensed Marriage & Family Therapist, Nurse Practitioner, or Physician Assistant; alternatively, a Master's Degree in Public Health, Social Work or a related field.
  2. Minimum of five years' experience in social services, medical, or housing services, involving management of multi-level teams and projects.
  3. Demonstrated experience or knowledge in medical, human, social, and/or behavioral health services, with a particular focus on homeless and/or low-income underserved individuals.
  4. Proven expertise in working collaboratively with interdisciplinary teams.
  5. Sound understanding of the effects of trauma on behavioral and medical conditions.
  6. Proficiency in working with diverse socio-economic, ethnic, and cultural backgrounds among clients, patients, and staff.
  7. Excellent and strong communication skills that cultivates an efficient and effective team and organizational culture.
  8. Have a strong understanding of the homelessness crisis and policy occurring in Los Angeles, CA.
  9. Strong time management and organizational skills.
  10. Possess a valid California Driver's License.
  11. Bilingual/Bi-cultural (Spanish/English) preferred.

*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.


Employee Benefits: JWCH Institute, Inc., offers competitive salaries for all positions. Employees working 30 hours per week or more are provided a monthly allowance which can be used towards medical, dental, and vision premiums. The agency offers sick leave, vacation time, 13 paid holidays, 401(k) Safe Harbor Profit Sharing plan, mileage reimbursement, short-term and long-term disability plans, life insurance policies, employee parking and more


Wesley Health Care Centers is an Equal Opportunity Employer.

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