Account Manager
2 weeks ago
Position Summary: Provide Uncompromising and outstanding customer satisfaction as reported from client communications.
Goals
· Build Strong Client Relationships
· Achieve retention rates of 80% and higher for contracts
· Upsell 40% of their book.
· Close 60%-70% of appointments
· Exceeds client expectations on turnover time.
Primary Duties
· Primary Client Contact of assigned accounts and service agreements
· Meets or exceeds site visit requirement’s
· Cross sells and up-sells thru pro-active efforts
· Provides accurate estimates
· Achieve minimum sales requirement’s
· Quickly and effectively solves clients problems
· Promotes a positive work environment
· Participates and helps staff work functions
· Works closely with office staff to ensure smooth running of administrative functions on accounts
· Assists Department and General Manager with implementation of a safe, productive, and profitable work environment
· Assists with training and equipment information
· Follow and enforce company policy
· Be on the lookout for procedural improvements
· Daily Truck inspections done on the spray trucks
Job requirements
· Ability to read contracts and sales to residential customers
· Ability to quote maintance contracts in a manner profitable to A Plus
· Have a valid DL and be able to operate large trucks, equipment, and trailers as needed
· Have good communication skills
· Be able to troubleshoot issues as they arise and evaluate priorities of job routines
Job Environment / Physical Requirements
Outdoor temperature conditions typical of Iowa through winter, spring, summer, and fall
Outdoor exposure to conditions ranging from the sun, heat, wind, cold, snow, rain, etc
Work in a office setting with a computer and reports with no mistakes
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