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Manager, Regional Career Services
1 month ago
SUMMARY
Provides day-to-day leadership, guidance, support, quality control, and oversight for Regional Career team members. Manages quality services provided, process improvement, coaching services, daily operations, and outcomes by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides day-to-day leadership, supervision, administrative, and operational support required to achieve annual performance objectives of assigned area of responsibility. Interfaces with internal teams of all phases of the career continuum and the intake process of participants seeking services.
Participates in local business social networks and collaborates with internal partners to create high quality career advancement coaching to ensure successful employment history and growth opportunities for participants served.
Compiles data, prepares reports, and completes appropriate documentation in accordance with policies and procedures and contractual guidelines.
Analyzes service delivery data and monitors service outcomes for career navigation, initial employment, employment rates, retention, advancement, service quality, and service effectiveness to support workforce services key performance indicators.
Identifies and implements mindset models and behavioral-based attributes through research and assessment for development. Assists staff with recognizing their strengths, empowers staff to be more effective in developing career mobility skills for program participants, and proves program impact through measuring identified benchmark progression scales.
Develops and implements career advancement coaching through onboarding coaching. Provides on-the-job success planning, micro-learning training, and employment tips to serve the needs of the participant. Assists with the goal of achieving job retention, financial stability, career advancement and family-sustaining employment.
Creates, develops, and leverages an environment that will promote and maximize technologies to engage and coach participants both virtually and in person.
Promotes continual learning and stays up-to-date on micro and macro industry trends and career metrics-based coaching practices.
Supervises staff; see Supervisory Responsibilities below.
Provides crisis intervention and interdisciplinary team support as needed, takes appropriate action, and prepares documentation.
Supervises intake process functions and sources data collection for all participant demographic information ensuring timely, accurate, complete, and confidential treatment of all information collected in the center.
Provides feedback and mentoring to assigned staff to increase competencies, self-management, proficient use of appropriate software applications, and outcomes.
SUPERVISORY RESPONSIBILITIES
Directly supervises the Regional Career Navigators and temporary staff in the Career Development Center. Carries out supervisory responsibilities in accordance with the Agency's policies and procedures. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems; and budget development and management.
ADDITIONAL RESPONSIBILITIES
Performs other job-related tasks as assigned by the Director, Regional Career Service.
LEADERSHIP COMPETENCIES
To perform this job successfully, an individual must demonstrate the following competencies defined for a DEPARTMENT LEADER within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:
Mission & Community Oriented:
Commitment to Goodwill’s Mission & Core Values – Manages operations in accordance with Goodwill’s Mission and Core Values
Commitment to Inclusion – Executes inclusion strategies to integrate perspectives
Community & Service Driven – Manages services and value-add opportunities in accordance with Goodwill’s business community needs
People Oriented:
Relationship-Building Skills – Identifies and facilitates staff engagement opportunities
Communication Skills – Manages communication with clarity to execute objectives
Commitment to Development – Facilitates the use of tools and resources for staff development; and Manages processes for coaching and responsiveness to all staff needs and issues
Results Oriented:
Commitment to Quality Results – Implements plans using results-oriented goals for measuring success
Business Acumen – Accurately interprets data, policies, and procedures for sound decision-making; and manages all GISP policies and procedures
Stewardship – Manages budget in accordance with departmental needs and established financial guidelines
Personal Development Oriented:
Emotional Maturity – Manages personal emotions to gain staff confidence by impartially resolving issues
Integrity – Manages operation that exudes ethical practices
Capacity for Change – Serves as principal liaison to manage change
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with a high level of proficiency. The requirements listed below are representative of the knowledge, skill, and/or ability required. Also listed below are the physical demands that must be met by the team member and the work environment characteristics that the team member will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions. Some nights and/or weekend hours may be required to accommodate new and existing agency programming.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university in Human Services, Organizational Psychology, Business Administration or related field and four years’ experience working in Change Theory with diverse populations in (3-4 of the years’ experience in a Supervisory role); or the equivalent combination of education and experience. Master’s Degree in Business or Organizational Leadership preferred, but not required.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License (Class C), car insurance and reliable automobile required.
