Volunteer Engagement Manager

3 weeks ago

Phoenix, United States St Vincent De Paul Full time
Job DescriptionJob Description

Job Title: Volunteer Engagement Manager

Department: Volunteer Engagement (VE)

Reports To: Director of Volunteer Engagement

FLSA Status: Exempt

Effective Date: May 13, 2024

THE VISION

The Society of St. Vincent de Paul (SVdP) serves those in need, but also provides meaningful opportunities to serve those in need with love and compassion. The organization has grown substantially over the past decade, with stronger programs, innovative community partnerships, new facilities infused with love and dignity, and a diverse staff who impact our community.

We offer a place to belong, where everyone can share their gifts, and there is no difference between serving and being served. We embrace a vision for engagement where our entire community is invited to be a partner. We surround the issues in our community and, in the process, infuse meaning, joy and purpose.

JOB SUMMARY

To ensure an excellent volunteer experience, providing the necessary technology infrastructure for those who volunteer and the programs who hire them, and the capability, culture, and training to support a “gold standard” experience for our volunteers.

JOB RESPONSIBILITIES

In collaboration with the Director of Volunteer Engagement

  • Responsible for the development and implementation of a gold standard volunteer experience, focused on cultivating a sense of purpose, belonging and fulfillment among volunteers.
    1. The gold standard experience encourages volunteers to offer their time and skills and are empowered to feel a profound connection to their work. This approach nurtures volunteers’ feelings of joy, hope, and fulfillment, fostering a deep sense of satisfaction from their service and creating enthusiastic ambassadors for SVdP
  • Welcome and greet volunteers as they arrive to serve and provide check-in assistance as needed
  • Liaison to all program volunteer coordinators, maintaining regular check-ins to ensure effective communication and coordination, identify volunteer needs, current and anticipated, and assist in identifying strategies for utilizing volunteers when there is overflow
  • Supervision responsibilities for Volunteer Engagement Specialists/Officer and anyone the Director of Volunteer Engagement assigns.
  • Proficiency in using the volunteer scheduling software
    1. Coordinates placement for groups, individuals, and organizations with efficiency and precision
  • Reviews and responds to the volunteer experience surveys to gather feedback, identify trends, and implement improvements to enhance the volunteer experience
  • Create metrics to measure volunteer retention, establish retention goals and ensure goals are met
  • Assist in building and strengthening relationships with Vincentian volunteers
  • Serves as an expert tour guide
  • Form, train, and maintain an executive volunteer team capable of providing support during significant events and serving as substitutes when needed to enrich the volunteer experience further
  • Participate as an active and engaged VE team member. Contribute to a healthy, collaborative, communicative team environment. Engage team members in joint problem solving and offer help to team members when able; ask for help when needed. Share ideas on how VE can continue to improve and provide the best possible customer service to our volunteers and program partners
  • Participate in and serve as a model for SVdP’s Culture of Philanthropy, and ensure SVdP volunteers feel welcomed and appreciated*

*Volunteer engagement and appreciation, as well as support for the Culture of Philanthropy are part of all job descriptions at SVdP, and a very important part of the organizational culture and values

QUALIFICATIONS

Professional Skills/Abilities

  • Able to work creatively and analytically in a time-limited, problem-solving environment
  • Be able to define and analyze performance metrics that surface insights to inform the success of SVdP volunteer experiences
  • Strong communication skills
  • Able to create and maintain a cohesive team with diverse styles, and to build and nurture empathy and trust within the team
  • Reasonable proficiency with spreadsheets (Excel/Google sheets), presentation software, Salesforce CRM

Personal Attributes

  • A passion for the mission of The Society of St. Vincent de Paul
  • Driven, hard-working, entrepreneurial, proactive, and productive
  • Flexible, curious, and creative, open for new things and able to propose innovative ideas
  • Team player, open, easy to work with and positive in a group dynamic
  • Intercultural competence in working with multi-cultural teams and communities
  • “FAWTSY” attitude and flexibility – “Find A Way To Say Yes”
  • Embraces transparency, honesty, and accountability; not hesitant to ask for help

Education and Experience

  • Bachelor’s degree in a related field is required

Physical Requirements

  • Abilities to stand and walk, lift up to 20 pounds, sit, bend, and reach

About St. Vincent de Paul

The Society of St. Vincent de Paul is dedicated to feeding, clothing, housing, and healing individuals and families in our community who have nowhere else to turn for help. As important, SVdP provides meaningful opportunities for volunteers to serve their neighbors in need with love and compassion.

As an employer, the Society of St. Vincent de Paul knows the importance of exceeding the expectation of being an “equal opportunity employer”. As an organization, we are actively seeking to build a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the guests we serve within St. Vincent de Paul. SVdP does not discriminate based upon race, ethnicity, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a veteran, status as an individual with a disability, and any other characteristics.

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