Volunteer Engagement Coordinator

3 weeks ago

Phoenix, United States St Vincent De Paul Full time

**Job Title**:Volunteer Engagement Coordinator

**Department**: 303 Volunteer Engagement

**Reports To**: Director of Volunteer Engagement

**FLSA Status**: Exempt

**Safety Sensitive: N**o

**Job Summary**:
To ensure an excellent volunteer experience, providing the necessary technology infrastructure for those who volunteer and the programs who hire them, and the capability, culture, and training to support a “gold standard” experience for our volunteers.

**Specific Duties**:
**In collaboration with the Director of Volunteer Engagement**
- Responsible for the development and implementation of a gold standard volunteer experience, focused on cultivating a sense of purpose, belonging and fulfillment among volunteers.
- The gold standard experience encourages volunteers to offer their time and skills and are empowered to feel a profound connection to their work. This approach nurtures volunteers’ feelings of joy, hope, and fulfillment, fostering a deep sense of satisfaction from their service and creating enthusiastic ambassadors for SVdP
- Welcome and greet volunteers as they arrive to serve and provide check-in assistance as needed
- Liaison to all program volunteer coordinators, maintaining regular check-ins to ensure effective communication and coordination, identify volunteer needs, current and anticipated, and assist in identifying strategies for utilizing volunteers when there is overflow
- Proficiency in using the volunteer scheduling software
- Coordinates placement for groups, individuals, and organizations with efficiency and precision
- Reviews and responds to the volunteer experience surveys to gather feedback, identify trends, and implement improvements to enhance the volunteer experience
- Create metrics to measure volunteer retention, establish retention goals and ensure goals are met
- Assist in building and strengthening relationships with Vincentian volunteers
- Serves as an expert tour guide
- Form, train, and maintain an executive volunteer team capable of providing support during significant events and serving as substitutes when needed to enrich the volunteer experience further
- Participate as an active and engaged VE team member. Contribute to a healthy, collaborative, communicative team environment. Engage team members in joint problem solving and offer help to team members when able; ask for help when needed. Share ideas on how VE can continue to improve and provide the best possible customer service to our volunteers and program partners
- Performs any other duties assigned by Director of Volunteer Engagement
- Participate in and serve as a model for SVdP’s Culture of Philanthropy, and ensure SVdP volunteers feel welcomed and appreciated *
- _Volunteer engagement and appreciation, as well as Culture of Philanthropy participation are part of all job descriptions at SVdP, and a very important part of the organizational culture and values_

**Required Skills/Abilities**:

- Able to work creatively and analytically in a time-limited, problem-solving environment
- Be able to define and analyze performance metrics that surface insights to inform the success of SVdP volunteer experiences
- Strong communication skills
- Able to create and maintain a cohesive team with diverse styles, and to build and nurture empathy and trust within the team
- Reasonable proficiency with spreadsheets (Excel/Google sheets), presentation software, Salesforce CRM
- A passion for the mission of The Society of St. Vincent de Paul
- Driven, hard-working, entrepreneurial, proactive, and productive
- Flexible, curious, and creative, open for new things and able to propose innovative ideas
- Team player, open, easy to work with and positive in a group dynamic
- Intercultural competence in working with multi-cultural teams and communities
- Embraces transparency, honesty, and accountability; not hesitant to ask for help

**Education and Experience**:

- Bachelor’s degree in a related field is required

**Physical Requirements**:

- Able to stand, walk, sit, bend, reach and lift up to 20 pounds are required for this position

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