Operations Manager

3 weeks ago

Ocala, United States Carpet One Floor & Home Full time
Job DescriptionJob Description
Summary

Carpet One Floor Home is looking for a highly motivated, energetic, positive-minded person with an extensive flooring installation background with project coordination/management experience for our location in Ocala, FL.

The job of an operations manager is to hire and supervise installers and facilitate the operations of the sales process, warehouse procedures, and installations.This position manages the operational aspects of the business and plays a key role in productivity.The operations manager reports directly to the store manager and works with the warehouse and sales managers to effectively manage the overall operations of the business.This position is exempt from The Fair Labor Standards overtime requirements.

Duties

Summary of Responsibilities
The operations manager's primary responsibilities are to hire and supervise installers and facilitate the operations of the sales process, warehouse procedures, and installations.

Hire and Supervise Installation Staff
Recruit, hire, and train installers by utilizing the strengths and weaknesses of individuals.
Conduct quarterly safety meetings to review safety regulations and best practices.
Design and implement a quality assurance program to track the effectiveness of installation crews.
Engage in a collaborative goal setting process for the store and help installers maintain these goals.
Coach individual installers who do not meet performance standards to improve performance.
Hold installers accountable for their contributions to the store and their teams.
Use corrective action strategies to coach installers that fall below the performance standard.


Operations Management
Regularly demonstrate, and practically apply, an understanding of the key financial drivers of the Carpet One business in order to complete the job with a high level of accuracy and maximize the business' long-term performance.
Schedule installations by communicating with installers and customers and preparing the proper paperwork.
Track and cross-reference physical inventory and the inventory management system.
Ensure installation accuracy by communicating with customers to confirm the installation details, and ensuring installations are conducted on time and with quality.
Demonstrate and ensure customer service excellence by regularly connecting with customers to ensure customer satisfaction.
Coordinate with the warehouse to track deliveries, order special products and installation supplies, and submit and track claims.

Business Management
Attend regular company sponsored training sessions to ensure continuous learning and improvement.
Communicate essential training tips, policies, and procedures to installers as appropriate.
Maintain a level of professional knowledge about flooring products in order to train staff to provide proper service to customers.
Resolve customer service issues and complaints by documenting and responding to service calls, ensuring proper completion and quality of all service calls, and taking action to resolve and prevent further issues.
Accounting responsibility for handling installers' payroll, verifying invoices, tracking accounts payable, and conducting customer collection calls.

Requirements

Expectations and Qualifications
In order to perform this job successfully, an individual must be able to perform each essential duty at a satisfactory level.This job may also require you to drive between multiple locations including, but not limited to, installation and customer sites.The operations manager will be expected to demonstrate an in-depth knowledge and understanding of the business, standards, and products of Carpet One.The operations manager is expected to lead according to the following expectations in order to successfully achieve their assigned job responsibilities.

Create New Business
Build Relationships
Maintain Product Knowledge
Interpersonal Skills
Coach and Develop Others
Maximize Team Success
Maximize Business Performance
Administrative Procedure
Productive Work Habits
Strategic Perspective and Organizational Awareness


The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mathematical Skills:
Understand and effectively communicate numerical data.
Calculate figures and amounts such as discounts, interest, commissions, and percentages.
Computer Skills:
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Willingness to learn specific flooring software.

Behavioral Skills:
Proficiency in planning, organization, and communication skills.
Manage emotions in order to maintain relationships and generate results.
Work effectively in teams while motivating employees.
Leverage the synergy of people working together.
Display a high level of energy and a positive attitude.

Nice To Haves

Knowledge of the flooring industry.

Benefits

Paid sick days
Paid vacation days
Direct Primary Care benefit

About Us

Carpet One Floor Home has long been regarded as the premier flooring store in Ocala, FL, The Villages and surrounding communities. Locally owned and operated for more than 30 years, we are known for our superior customer service, and professional staff. Because we belong to the largest floor covering cooperative in the world, we are able to offer the very best flooring products and competitive pricing in a high-volume showroom, with only the most qualified installers. Carpet One Floor Home offers the largest selection of carpet, hardwood, laminate, ceramic tile, luxury vinyl plank, cabinets and countertops. Our work doesn't end after our customers leave the store and we've left their homes. Being local gives Carpet One Floor Home the flexibility to act as a resource before, during, and long after the sale and installation of our customer's flooring.


Carpet One Floor Home runs the store with the philosophy of maintaining a superior level of quality, selection, training, and customer service to Ocala and the surrounding communities. We believe in creating a family friendly work environment, where each person is an integral member of the team, yet responsible for his or her own results and earning potential. We are proud of our heritage and would like to find an individual who will excel and prosper in a fast-paced retail environment becoming a valued member of our team.

  • Regional Manager, Provider Operations

    6 days ago

    Ocala, United States Better Health Group Full time

    Job DescriptionJob DescriptionOur mission is Better Health. Our passion is helping others.What’s Your Why?• Are you looking for a career opportunity that will help you grow personally and professionally?• Do you have a passion for helping others achieve Better Health?• Are you ready to join a growing team that shares your mission?Why Join Our Team:...

  • Forklift Operator

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Ocala, United States Optimum RV Full time

    Optimum RV, a growing full-service RV Dealer, is seeking a Forklift Operator!Summary:We’re looking for qualified candidates to fill an immediate opening for the Forklift Operator position. Experience operating forklifts and maneuvering trailers is a must! This is a full-time position at our rapidly growing facility!Responsibilities:Sweep, pick up trash and...

  • Forklift Operator

    2 weeks ago

    Ocala, United States Optimum RV Florida Full time

    Job DescriptionJob DescriptionOptimum RV, a growing full-service RV Dealer, is seeking a Forklift Operator! Summary: We’re looking for qualified candidates to fill an immediate opening for the Forklift Operator position. Experience operating forklifts and maneuvering trailers is a must! This is a full-time position at our rapidly growing...

  • Forklift Operator

    3 days ago

    Ocala, United States Optimum RV Full time

    Optimum RV, a growing full-service RV Dealer, is seeking a Forklift Operator!Summary:We’re looking for qualified candidates to fill an immediate opening for the Forklift Operator position. Experience operating forklifts and maneuvering trailers is a must! This is a full-time position at our rapidly growing facility!Responsibilities:Sweep, pick up trash and...

  • Burn Table Operator

    3 weeks ago

    Ocala, United States Ingersoll Rand Full time

    Job DescriptionJob DescriptionBurn Table Operator Job DescriptionWe are currently seeking a skilled Burn Table Operator to join our team at our facility located in Ocala, FL, 34474. As a Burn Table Operator, you will cut material according to an engineering blueprint using plasma burn table equipment. In addition to preparing orders according to build...

  • Equipment Operator II

    5 days ago

    Ocala, United States Nucor Harris Rebar Full time

    Nucor is North America's largest recycler and most diversified steel and steel products company. Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances.Best Benefits in the Business Weekly paid production bonus with...

  • Equipment Operator II

    Found in: Appcast US C2 - 2 weeks ago

    Ocala, United States Nucor Harris Rebar Full time

    Nucor is North America's largest recycler and most diversified steel and steel products company. Since 1969, we've led the industry in developing innovative technologies for recycling scrap into high-quality steels that are all around us, from bridges and buildings to cars and appliances.Best Benefits in the Business Weekly paid production bonus with...

  • Assistant Manager

    3 weeks ago

    Ocala, United States Domino's Full time

    Job DescriptionJob DescriptionAssistant ManagerAs an Assistant Manager for Domino's, you will be responsible for the daily operations and service of our store. We pride ourselves on making hot & fresh food, delivered to in a timely manner, and taking great care of our customers. Join our team, apply today!Location:3131 Southwest College Road Ocala,...

  • Manager In Training

    6 days ago

    Ocala, United States BUDDYS HOME FURNISHING Full time

    Job DetailsJob Location BNC 0022 - Ocala, FL Position Type Full Time Education Level High School Job Category Retail DescriptionPosition Summary A Manager In Training is brought into the organization with the sole intent of being trained and prepared for a future management role within the company. Principal Responsibilities Acquire and Maintain Customers...

  • Customer Success Manager

    2 weeks ago

    Ocala, United States R+L Global Logistics Full time

    Job Description The Customer Success Manager is responsible for collaborating with, growing and supporting the daily operational, pricing and administrative needs of the Corporate Account Executive (CAE) working with Tier 1 accounts, the largest customer segment by potential. Customer Success Manager responsibilities and essential job functions include, but...

  • Farm Manager

    6 days ago

    Ocala, United States Heartland Food Products Group Full time

    Splenda and its parent company, Heartland Food Products Group, recently launched the first fully integrated stevia farm in the United States. The farm is located about one hour northeast of Tampa, on I-75 at Lake Panasoffkee. The operation is a $50 million investment and spans 1,465 acres, with a focus on eco-conscious practices and the use of advanced...

  • Farm Manager

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Ocala, United States Heartland Food Products Group Full time

    Splenda and its parent company, Heartland Food Products Group, recently launched the first fully integrated stevia farm in the United States. The farm is located about one hour northeast of Tampa, on I-75 at Lake Panasoffkee. The operation is a $50 million investment and spans 1,465 acres, with a focus on eco-conscious practices and the use of advanced...

  • Farm Manager

    7 days ago

    Ocala, United States Heartland Food Products Group Full time

    Splenda and its parent company, Heartland Food Products Group, recently launched the first fully integrated stevia farm in the United States. The farm is located about one hour northeast of Tampa, on I-75 at Lake Panasoffkee. The operation is a $50 million investment and spans 1,465 acres, with a focus on eco-conscious practices and the use of advanced...

  • Farm Manager

    Found in: Appcast US C2 - 1 week ago

    Ocala, United States Heartland Food Products Group Full time

    Splenda and its parent company, Heartland Food Products Group, recently launched the first fully integrated stevia farm in the United States. The farm is located about one hour northeast of Tampa, on I-75 at Lake Panasoffkee. The operation is a $50 million investment and spans 1,465 acres, with a focus on eco-conscious practices and the use of advanced...

  • Farm Manager

    1 week ago

    Ocala, United States Heartland Food Products Group Full time

    Splenda and its parent company, Heartland Food Products Group, recently launched the first fully integrated stevia farm in the United States. The farm is located about one hour northeast of Tampa, on I-75 at Lake Panasoffkee. The operation is a $50 million investment and spans 1,465 acres, with a focus on eco-conscious practices and the use of advanced...

  • Production Manager

    6 days ago

    Ocala, United States TruTeam Full time

    We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, you'll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity. Job Description This position is accountable for a combination of daily production and sales...

  • Strategic Account Manager

    1 week ago

    Ocala, United States CareerBuilder Full time

    Strategic Account Manager is responsible for managing a national customer base. This position will develop, implement and execute service strategies to generate order count growth. Strategic Account Manager responsibilities and essential job functions include, but are not limited to the following: Develop and execute service strategies to generate order...

  • Project Manager

    2 weeks ago

    Ocala, United States Stark Enterprises Full time

    Job DescriptionJob DescriptionProject Manager – Arbor ConstructionThis position will provide leadership for the office and onsite construction team as well as support personnel to achieve an on time and on budget project, which will result in satisfied clients, as well as a satisfied construction team. Additional responsibilities include but are not...

  • Project Manager

    2 weeks ago

    Ocala, United States Stark Enterprises Full time

    Project Manager - Arbor Construction This position will provide leadership for the office and onsite construction team as well as support personnel to achieve an on time and on budget project, which will result in satisfied clients, as well as a satisfied construction team. Additional responsibilities include but are not limited to the following: Provides...

  • Service Advisor Manager

    2 weeks ago

    Ocala, United States Spencer's Auto and Diesel Full time

    Description The Service Manager/Service Advisor will exercise direct supervision of mechanic personnel and the logistics of the shop. He/She will be responsible for helping customers and our mechanics, by providing product, and service information while resolving technical issues. Key duties and responsibilities include personifying the company culture,...