Customer Success Manager

4 weeks ago

Ocala, United States R+L Global Logistics Full time
Job Description

The Customer Success Manager is responsible for collaborating with, growing and supporting the daily operational, pricing and administrative needs of the Corporate Account Executive (CAE) working with Tier 1 accounts, the largest customer segment by potential.

Customer Success Manager responsibilities and essential job functions include, but are not limited to the following:
  • Develop and maintain strong relationships with clients, as assigned by the Corporate Account Executive (CAE), understanding their needs and ensuring their satisfaction with provided services
  • Monitor delivery of services to clients, ensuring that their requirements are met efficiently and effectively. This will involve oversight of shipments and resolving any issues that arise
  • Serve as the primary point of contact for clients regarding day-to-day activities, serving as the liaison between the CAE and the customer, and facilitating communication between them and other departments within the brokerage, such as Sales, Operations and Finance
  • Address and resolve CAE client concerns and complaints in a timely and effective manner, ensuring that their experiences with the company remain positive
  • Collect and analyze client feedback on provided services, and make recommendations to CAE on service/process improvement
  • Identify opportunities for account growth, and work to increase the volume of business with existing CAE clients while, also, focusing on client retention strategies
  • Track and report on key performance indicators (KPIs) related to client satisfaction and service delivery
  • Monitor market trends and industry developments to provide clients with informed and up-to-date advice and solutions
  • Collaborate with sales and operations teams, devising sales strategies and logistics solutions to ensure that client needs are understood and met
  • Assist in bid preparation focused on strategic analysis in tandem with the CAE, Pricing and Carrier Procurement
Qualifications, Knowledge, Skills and Abilities:
  • Bachelor's Degree or equivalent combination of education and work experience preferred
  • Account Management experience; within a 3rd party logistics environment preferred
  • Previous experience in some or all of the following modes: refrigerated, dry van, expedited, flatbed, oversized, intermodal
  • Exceptional communication, problem solving and decision-making skills
  • Strong interpersonal skills and professional demeanor
  • Ability to collaborate with others and work effectively in a team environment
  • Ability to be proactive, strategic and detail-oriented with a strong commitment to quality, efficiency and effectiveness
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to diffuse and respond effectively to situations involving intense pressures and/or unpredictable persons
  • Proficient in Microsoft Office programs, McLeod
  • Ability to read, write and speak English fluently

  • Paralegal Assistant

    7 days ago

    Ocala, United States Customer Driven Staffing - Florida Full time

    Job DescriptionJob DescriptionCustomer Driven Staffing is a privately owned staffing firm operating in Florida for more than 20 years. We provide an extensive sourcing, recruiting, and related service to the clerical, industrial, manufacturing, hospitality, and construction market. Our Company seeks a motivated & dedicated Paralegal Assistant that thrives in...

  • Call Center

    5 days ago

    Ocala, United States Customer Driven Staffing Full time

    Job DescriptionJob DescriptionCustomer Driven Staffing (CDS) has been in business and operating in Florida more than 20 years. We provide an extensive amount of services to our clients in Ocala and throughout the surrounding areas.CDS is seeking Call Center Representative (Collections) to join our team!!Ocala based Mortgage company looking for Experienced...

  • Call Center

    7 days ago

    Ocala, United States Customer Driven Staffing - North Carolina Full time

    Job DescriptionJob DescriptionCustomer Driven Staffing (CDS) has been in business and operating in Florida more than 20 years. We provide an extensive amount of services to our clients in Ocala and throughout the surrounding areas.CDS is seeking Call Center Representative (Collections) to join our team!!Ocala based Mortgage company looking for Experienced...

  • Customer Service Specialist

    7 days ago

    Ocala, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO024569 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. At Orkin, we provide the most accurate,...

  • Part-time Customer Service Specialist

    4 weeks ago

    Ocala, United States Rollins Full time

    ** Part-time Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** PARTT024414 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Part-time Customer Service Specialists** are committed to this purpose. Our part-time...

  • Store Manager

    1 week ago

    Ocala, United States Miniso USA Full time

    **Store Manager** **Miniso USA** **Who We Are**: MINISO is an established international brand, positioned as a variety store popular among consumers for our high-quality products at low prices. Established from a Japanese designer and Chinese entrepreneur, Miniso has been expanding globally since 2011, including the launch of our US operations in 2017. We...

  • Branch Manager

    23 hours ago

    Ocala, United States Tri-State Distributors, Inc. Full time

    Job Type Full-time Description Tri State Distributors has an immediate opening for a Branch Manager position in Ocala, FL. With sales volume on the rise, we need a leader with a proven track record of exceptional customer service, sales skills, full P&L comprehension, team building and training abilities. The Branch Manager position has a wide range of...

  • Community Manager

    7 days ago

    Ocala, United States RPM Living Full time

    Overview: Looking for something different? We ARE that something different at RPM Living. Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus... we show you the way to success. The position: The...

  • Management Trainee Ocala, FL

    2 days ago

    Ocala, United States Enterprise Holdings Full time

    Overview Start your career with Enterprise! We’re hiring for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of opportunities. With...

  • Branch Manager

    1 day ago

    Ocala, United States Crimson Consulting Group Full time

    Every once in awhile a great company has a need to hire a new employee due to growth, retirement, or for another reason. Today, I'm posting this opportunity due to the retirement of a manager. My client is a national wholesale supplier of building materials and is a great company that's been in business for better than 40 years. Located within the greater...

  • Branch Manager

    2 days ago

    Ocala, United States Crimson Consulting Group Full time

    Every once in awhile a great company has a need to hire a new employee due to growth, retirement, or for another reason. Today, I'm posting this opportunity due to the retirement of a manager. My client is a national wholesale supplier of building materials and is a great company that's been in business for better than 40 years. Located within the greater...

  • Branch Manager

    1 day ago

    Ocala, United States Crimson Consulting Group Full time

    Every once in awhile a great company has a need to hire a new employee due to growth, retirement, or for another reason. Today, I'm posting this opportunity due to the retirement of a manager. My client is a national wholesale supplier of building materials and is a great company that's been in business for better than 40 years. Located within the greater...

  • Service Center Manager

    7 days ago

    Ocala, United States Geoprobe Systems Full time

    The service center manager (Florida) leads people and processes, overseeing the day-to-day activities of our Southeast based service sales and service shop. This individual will direct team activities with the goal of providing top service to our customers while maintaining a safe working environment, continuously improving processes, being an asset to...

  • International Customer Service/accounts Receivable

    7 days ago

    Ocala, United States USA Scientific, Inc. Full time

    Are you interested in working with international customers for a company that helps customers diagnose and cure diseases? USA Scientific sells laboratory supplies that help our customers focus on getting down to science. We seek a hard-working, bilingual, motivated individual to join our team and will train you to succeed in this role. Job Summary: As an...

  • International Customer Service/Accounts Receivable

    3 hours ago

    Ocala, United States USA Scientific Full time

    USA Scientific - International Customer Service/Accounts Receivable Specialist Job Summary USA Scientific sells laboratory supplies that help our customers focus on getting down to science. Our customers are located throughout the US, International and work on meaningful projects such as finding cures for diseases. We seek a hard-working, motivated...

  • Finance Manager- War Horse Harley-Davidson

    4 weeks ago

    Ocala, United States RideNow Powersports Full time

    War Horse Harley-Davidson, a subsidiary of RumbleOn, is adding a highly motivated and talented Powersports Finance Manager to our team!The ideal candidate has proven success as an F&I Manager in a Powersports or Automotive Dealership. Combine that experience with a superb knowledge of F&I products, deal structure, and all applicable State and Federal Laws,...

  • Customer Service Admin

    4 weeks ago

    Ocala, United States HSM Solutions Full time

    ** Customer Service Admin - 1st Shift** **Job Category****:** Hickory Springs **Requisition Number****:** CUSTO006199 Showing 1 location **Job Details** **Description** HSM is seeking qualified candidates for the Admin position at our Ocala Plant in FL. This is a 1st shift position (Monday-Friday 7:00 am -3:30 pm). Listed below are the Qualifications and...

  • Customer Sales Representative

    1 month ago

    Ocala, United States Lift Power Inc Full time

    Job DescriptionJob DescriptionMaximize customer satisfaction by creating and maintaining exceptional sales service to existing Lift Power customers in all areas of the material handling industry. The Customer Service Sales Rep is aligned with the Sales Representative to service and sell aftermarket related products and solutions to the customer.Primary...

  • Finance Manager- War Horse Harley-Davidson

    3 weeks ago

    Ocala, United States RIDENOW POWERSPORTS Full time

    Job DescriptionJob DescriptionWar Horse Harley-Davidson, a subsidiary of RumbleOn, is adding a highly motivated and talented Powersports Finance Manager to our team!The ideal candidate has proven success as an F&I Manager in a Powersports or Automotive Dealership. Combine that experience with a superb knowledge of F&I products, deal structure, and all...

  • Service Center Manager

    4 weeks ago

    Ocala, United States Geoprobe Systems® Full time

    Job DescriptionJob DescriptionThe service center manager (Florida) leads people and processes, overseeing the day-to-day activities of our Southeast based service sales and service shop. This individual will direct team activities with the goal of providing top service to our customers while maintaining a safe working environment, continuously improving...