IT Help Desk Specialist

4 weeks ago

Sioux Falls, United States The First National Bank in Sioux Falls Full time
Job DescriptionJob Description

Position Summary:

As a Help Desk Specialist, you will be responsible for receiving and resolving service desk calls and issues, collaborating with second-level support for escalated matters, and assisting in the creation and maintenance of a comprehensive knowledge base. You will build and deploy PCs, printers, and peripheral equipment, ensuring proper hardware setup and updating all related inventory tracking documentation.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

  • Family – We support, trust, and respect each other, our customers, and our shareholders.
  • Independence & Innovation – We embrace change as it is vital to our success.
  • Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
  • Stewardship – We take care of ourselves so we can take care of others.
  • Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 135 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Accountabilities

Onsite Support

  • Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Respond to customer issues via phone, email, and computer chat in an appropriate manner.

End User Support and Asset Management

  • Install, make changes, and repair computer hardware and software.
  • Log and maintain computer hardware assets in asset management system.
  • Maintain documentation of hardware and system issues.

Ticket Management, Analysis and Dashboards

  • Manage help desk tickets in a timely manner.
  • Accomplishes IT and organization mission by completing related results as needed.
  • Escalate issues and tickets to appropriate next tier level as needed.

Qualifications

Secondary education in Computer Science or related field preferred. Two years of relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.

Skills and Abilities

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Demonstrate ability to be creative in deploying problem-solving skills. Solution-oriented.
  • Ability to conduct relationships in a manner that ensures cooperation and positive results.
  • Demonstrate self-starter qualities and effectively manage and prioritize multiple tasks to meet deadlines.
  • Ability to adapt to the needs of the organization and teammates.

What’s in it for you?

  • Health Insurance
  • Dental & Vision Insurance
  • Profit Sharing
  • Paid Vacation & Holidays
  • Company paid short and long term disability
  • Tuition Reimbursement Program
  • Employee Banking Perks
  • Community Volunteer time
  • And More

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