IT Help Desk Support

3 weeks ago

Sioux Falls, United States Dynamic Business Solutions Sioux Falls Full time
Job DescriptionJob Description

Company overview:

Dynamic Business Solutions is a Sioux Falls based IT consulting firm providing managed IT support services and custom application development to clients across a number of industries.

About Us:

At DBS, we specialize in providing comprehensive IT solutions, custom application development and managed services that help businesses optimize their technology infrastructure and achieve their operational goals. Our team is dedicated to delivering exceptional service, innovative solutions, and fostering long-term partnerships with our clients.

Job Summary:

We are looking for a skilled and customer-focused IT Help Desk Support person to join our team. The IT Help Desk Support will be responsible for providing technical assistance and support related to computer systems, hardware, and software for our customers. This role requires excellent problem-solving skills, a strong understanding of Windows based IT systems, and the ability to work on-site assisting the organization’s staff as needed.

Key Responsibilities:

- Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues, ensuring timely resolution.

- Incident Management: Log, track, and manage incidents and service requests submitted by the users.

- Troubleshooting: Diagnose and resolve technical issues related to computers, printers, peripheral devices, and software applications.

- User Assistance: Assist users with account setup, password resets, and access to applications and systems.

- System Maintenance: Perform routine maintenance tasks, such as software updates, system backups, and hardware upgrades.

- Documentation: Create and maintain documentation for IT procedures, solutions, and user guides.

- Escalation: Escalate complex issues to higher-level support or specialized teams when necessary.

- Compliance: Ensure compliance with healthcare regulations, data protection policies, and company security protocols.

- Collaboration: Work closely with other IT team members and departments to resolve technical issues and improve IT services.

Qualifications:

- Education: Associate degree in Information Technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

- Experience: 1-2 years of experience in IT help desk support.

- Technical Knowledge: Strong understanding of Windows operating systems, Microsoft Office Suite, electronic health records (EHR) systems, and basic networking concepts.

- Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.

- Customer Service: Strong customer service orientation with a focus on delivering high-quality support and user satisfaction.

- Problem-Solving: Proactive approach to diagnosing and resolving technical issues efficiently and effectively.

- Organizational Skills: Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously.

- Team Player: Ability to work effectively both independently and as part of a team.

- Adaptability: Flexibility to adapt to changing priorities and work in a fast-paced healthcare environment.

Benefits:

- Competitive salary

- Health, dental, and vision insurance

- Retirement plan with company match

- Paid time off and holidays

- Professional development opportunities

- Supportive and collaborative work environment



#hc133756

  • IT Help Desk Specialist

    4 weeks ago

    Sioux Falls, United States The First National Bank in Sioux Falls Full time

    Job DescriptionJob DescriptionPosition Summary:As a Help Desk Specialist, you will be responsible for receiving and resolving service desk calls and issues, collaborating with second-level support for escalated matters, and assisting in the creation and maintenance of a comprehensive knowledge base. You will build and deploy PCs, printers, and peripheral...

  • Help Desk Support Technician

    2 months ago

    Falls Church, United States Twinn Intelligence Group Full time

    Twinn is seeking a seasoned Help Desk Support Tech to join their team in the Tyson's Corner area of Virginia.  Work schedule: M-F, 10am - 6pm.  *** TS/SCI w Poly needed to begin work.***  • Experience providing Tier 1 and Tier 2 IT support on IT secure and unsecure systems and networks. • Experience interacting with service providers to resolve IT...

  • Help Desk Technician

    2 months ago

    Falls Church, Virginia, United States Excentium, Inc. Full time

    Help Desk TechnicianExcentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations. We have an opportunity for a Help Desk Technician supporting one of our Federal...

  • Help Desk Specialist

    2 weeks ago

    Little Falls, United States Morrison County Full time

    Nature of Work: This position is responsible for administering the Help Desk, provide technical and analytical support to end users for all supported technology. This includes documenting all calls, documenting resolutions to calls, researching issues, escalating issues, and ensuring support is handled in a timely manner. Incumbent will also support the...

  • IT Help Desk Technician

    2 weeks ago

    Falls Church, United States Petroleum Marketing Group Full time $30,000 - $65,000

    Job DescriptionJob DescriptionDo you have a PASSION for technology?Does the prospect of supporting end users with their computers, networks, and applications EXCITE you?Do you want to work with a team who sincerely cares about good principles and values?Do you have some entry level IT support experience?If you can answer YES to all of these questions, then...

  • Help Desk Specialist

    2 weeks ago

    Sioux Center, United States Ambank Company Full time

    Job DescriptionJob DescriptionSalary: About AmBank CompanyFor over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside...

  • Help Desk

    4 weeks ago

    Falls Church, United States Quadrant Inc Full time

    Job ID: 24-02966 Help Desk Tier II (onsite) Falls Church, VA MUST: Active DoD Secret or Level 3 Public Trust (Client/DOE/DHA) Experienced Help Desk Tier II 3+ years of professional experience working in a enterprise level IT support role Knowledge of Windows 7 or Windows 10 and all standard MS Office software systems including MS Project,...

  • Help Desk

    1 week ago

    Falls Church, United States Quadrant Inc Full time

    Job ID: 24-02966 Help Desk Tier II (onsite) Falls Church, VA MUST: Active DoD Secret or Level 3 Public Trust (Client/DOE/DHA) Experienced Help Desk Tier II 3+ years of professional experience working in a enterprise level IT support role Knowledge of Windows 7 or Windows 10 and all standard MS Office software...

  • Front Desk Host

    3 months ago

    Sioux Falls, United States Hyatt Place South Full time

    Job DescriptionJob DescriptionFront Desk Hosts make a difference in the experience of our guests every day!Hyatt Place South at Lake Lorraine4935 Lake Shore Blvd, Sioux Falls, SDSummaryThe Hyatt PlaceSouth at Lake Lorraine Sioux Falls is seeking Front Desk Hosts to welcome and serve our guests. At Hyatt Place, our purpose is to care for people so they can be...

  • Front Desk Host

    3 months ago

    Sioux Falls, United States Hyatt Place South Full time

    Job DescriptionJob DescriptionFront Desk Hosts make a difference in the experience of our guests every day!Hyatt Place South at Lake Lorraine4935 Lake Shore Blvd, Sioux Falls, SDSummaryThe Hyatt PlaceSouth at Lake Lorraine Sioux Falls is seeking Front Desk Hosts to welcome and serve our guests. At Hyatt Place, our purpose is to care for people so they can be...

  • IT Help Desk Specialist

    3 months ago

    North Sioux City, United States Riverside Technologies, Inc. Full time

    Job DescriptionJob DescriptionDescription:Riverside Technologies, Inc. is currently seeking a full-time IT Help Desk Specialist to join our team.Job Summary:Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience...

  • IT Support Operations Manager

    2 weeks ago

    Falls Church, Virginia, United States IT Concepts Full time

    Job OverviewEstablished in 2003, IT Concepts is committed to core principles such as customer focus, collaboration, a results-oriented mindset, innovation, and integrity. Our culture promotes adaptability, experimentation, ongoing learning, and enhancement. We employ a design thinking approach to problem-solving that encourages questioning assumptions,...

  • Front Desk

    3 months ago

    Sioux Falls, United States Country Inn & Suites by Radisson Full time

    Job DescriptionJob DescriptionFront Desk Job DescriptionJoin Our Team at Country Inn & Suites by Radisson, Sioux Falls SD!We are currently seeking a dedicated and enthusiastic individual to join our team as a Front Desk team member. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service, ensuring...

  • Front Desk

    3 months ago

    Sioux Falls, United States Country Inn & Suites by Radisson Full time

    Job DescriptionJob DescriptionFront Desk Job DescriptionJoin Our Team at Country Inn & Suites by Radisson, Sioux Falls SD!We are currently seeking a dedicated and enthusiastic individual to join our team as a Front Desk team member. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service, ensuring...

  • Front Desk

    3 months ago

    Sioux Falls, United States Holiday Inn Express & Suites - Southwest Full time

    Job DescriptionJob DescriptionThe Holiday Inn Express & Suites Southwest is IMMEDIATELY hiring full time Front Desk.The hotel is open seven days per week. Schedules will be Saturday-Friday. You MUST be able to work weekends and holidays.An upscale limited service hotel is now hiring for Full Time Front Desk personnel. Must be available to work weekends and...

  • Front Desk

    3 months ago

    Sioux Falls, United States Holiday Inn Express & Suites - Southwest Full time

    Job DescriptionJob DescriptionThe Holiday Inn Express & Suites Southwest is IMMEDIATELY hiring full time Front Desk.The hotel is open seven days per week. Schedules will be Saturday-Friday. You MUST be able to work weekends and holidays.An upscale limited service hotel is now hiring for Full Time Front Desk personnel. Must be available to work weekends and...

  • Technical Support Specialist

    2 weeks ago

    Sioux Falls, United States Manpower Full time

    Our client, a leading provider in the SaaS industry, is seeking a Help Desk Technician to join their team. As a Help Desk Technician, you will be part of the IT Department supporting customer onboarding and technical support teams. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and a proactive approach to...

  • Technical Support Specialist

    2 weeks ago

    Sioux Falls, United States TeamSoft Full time

    We are seeking a 1st Level Help Desk Technician for a temporary role (approximately 90 days). The role involves answering customer calls, responding to service tickets, and setting up new equipment for onboarding. Responsibilities include configuring kiosks, tablets, and other tech equipment, troubleshooting issues, and working as part of the IT help desk...

  • Technical Support Specialist

    2 weeks ago

    Sioux Falls, United States TeamSoft Full time

    We are seeking a 1st Level Help Desk Technician for a temporary role (approximately 90 days). The role involves answering customer calls, responding to service tickets, and setting up new equipment for onboarding. Responsibilities include configuring kiosks, tablets, and other tech equipment, troubleshooting issues, and working as part of the IT help desk...

  • City Desk/Counter Sales

    6 days ago

    Sioux Falls, United States Goodin Company Full time

    Job DetailsJob Location Sioux Falls Branch - Sioux Falls, SD Position Type Full-Time/Part-Time Education Level High School Salary Range $16.00 - $19.00 Hourly Travel Percentage None Job Category Warehouse Description The City Desk/Counter Sales Specialist provides outstanding service by helping customers who come into the City Desk. They deliver strong...