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Client Development Specialist

2 months ago

Palo Alto, United States Palo Alto Therapy Full time
Job DescriptionJob Description

Application Starts at the Very Bottom

Palo Alto Therapy (now in San Jose, Menlo Park, and Palo Alto) is a growing, high-end therapy practice dedicated to providing quality mental and behavioral health services. We specialize in helping our clients (children through adults) overcome panic, social anxiety, worry, OCD, depression, among many other emotional difficulties, using evidence based therapy, with a focus on Cognitive Behavioral Therapy.

We Are Hiring

Palo Alto Therapy is looking for an experienced client/business development professional with an entrepreneurial spirit and passion for helping people to join our team. You will help us serve more people in our community by connecting them with our therapists through identifying and building relationships, leveraging both outbound and inbound tools.

We are a small business with a friendly, professional atmosphere. You would be working with and supporting a team of therapists who provide professional, private, mental health therapy. Be a part of helping people live healthier and happier lives

Compensation: $28-$32 an hour, depending on experience and qualifications, with room for growth.

Hours & Location: 40 hours a week, Monday through Friday 10:00-6:30 pm. This position will be based primarily in our Palo Alto location, with occasional coverage needed in and around our San Jose and Menlo Park locations.

Primary Roles and Responsibilities:

  • Identify and build relationships with current and potential referral sources, educating on services provided and driving demand.
  • Represent practice to the community (in Palo Alto, Menlo Park, San Jose, and surrounding areas), including visiting referral sources and attending networking events.
  • Utilize promotional resources to build engagement with current and prospective clients.
  • Respond to new and existing client inquiries via phone, email, text, and chat.
  • Schedule initial appointments with therapists, matching clients with therapists based on needs.
  • Conduct initial intake assessments.
  • Manage and coordinate the client waitlist.
  • Onboard new clients with a focus on client-facing interactions.
  • Help maintain a welcoming and organized office environment.

Requirements

Our Ideal Applicant...

  • 3+ years experience building relationships to drive business growth in a client-facing role.
  • Bachelor’s degree in business or communications, preferably with emphasis in sales or marketing.
  • Experience in or understanding of community surrounding mental health needs.
  • Experience identifying and building relationships with key accounts.
  • A proactive and positive attitude towards client and therapist support.
  • Excellent verbal and written communication skills.
  • Self-starter with an entrepreneurial spirit.
  • Ability to manage multiple tasks efficiently and with attention to detail.
  • Proficiency in data management and CRM systems, Keap or other.
  • Goal-oriented with a track record of optimizing against key metrics.

Benefits

Great Opportunity with Palo Alto Therapy...

  • Supportive, multidisciplinary, high-achieving, fun, and professional team of therapists & admin staff.
  • Independent working environment .
  • Make positive changes and help people live happier and less stressful lives.
  • Excellent administrative team, supportive and dedicated managers and owner.
  • Professional, respectful, and appreciative staff and clients.
  • Growth and learning available (training funds, too).
  • Medical benefits for full time staff.
  • Vacation/sick time.

Comments from past Care Coordination member:

“I really enjoy the team atmosphere and getting to know so many different people. Not only have I developed relationships with the staff and therapists here, but I have a chance to speak with our clients and get to know them on an individual basis. I feel good about the work that I do here and I feel appreciated by Ernie as well as the therapists. It’s a calm and inviting atmosphere and I enjoy the strengths that each therapist brings to this company.”

Comments from past Care Coordination member:
“Palo Alto Therapy is a wonderful place to work. The therapists are friendly and energetic and make my work day fun. It is a team environment and Ernie reinforces every employee’s strengths and makes me feel good about the work I do on a daily basis. My tasks include but are not limited to answering phones, scheduling appointments, greeting clients, verifying insurance coverage for out of network PPO plans, creating invoices for clients so they can submit their payments to insurance, corresponding with clients and colleagues via email and mail, collecting payments and verifying that charges for all clients have been received and are up to date on a bi-weekly basis and other office related administrative duties.”

JOIN US

Equal Opportunity Employment & At Will Employment

Employees are hired based solely on Palo Alto Therapy personnel requirements and the qualifications of each individual candidate. We will not tolerate nor condone discrimination due to age, race, color, religion, gender, national origin or disability. We will comply with the spirit and letter of all local, state and federal laws pertaining to employment. Furthermore, we will not discriminate due to age, race, color, religion, gender, national origin or disability when making decisions regarding termination of employees. All employment at Palo Alto Therapy is considered to be “at will” in accordance with employment laws of California.