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Customer Operations Representative: Freight

4 months ago

Royal Oak, United States RPM Full time
Job DescriptionJob DescriptionCustomer Operations Representative: FreightRPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today’s complex supply chains.  As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a combination of digital innovations and an unwavering commitment to customer success. RPM has evolved as a disruptive and differentiated, end-to-end transportation service provider, to meet the ever-changing needs of its customers. RPM proudly services the some of the most recognizable and transformative companies in the world as The Driving Force in Logistics™

Your Role
The Customer Operations Representative role is integral to our continued success and mission to remove the complexity from logistics. You need to be a team player, dedicated to your customer, passionate about our industry, and disciplined to do what it takes to get the job done. If you are energized by overcoming challenges from both clients and carriers and by building lasting relationships, then accelerate your career with our rapidly growing company. We empower our employees to take charge and step up to any challenge.

Day-to-Day Responsibilities
  • Understand growth strategy, goals, commitments, policies, pricing agreements, and struggle points of all assigned accounts
  • Establish new and strengthen existing customer relationships through arranging, scheduling, and resolving issues
  • Manage daily shipments in our transportation management system software ensuring on-time pick-up and delivery every time
  • Handle customer operational requirements by building orders, covering shipments, providing track & trace, billing, and collections.
  • Understand market trends and industry standards to facilitate spot and contracted pricing, as well as educate customers as needed.
     

Preferred Qualifications
  • Bachelor’s Degree
  • 1 - 2 years of Logistics Experience
  • Customer Service/Support background
  • Strong organizational and interpersonal skills
  • Ability to Manage Multiple Projects
  • Availability to cover rotating weekends
  • Potential alternative support shift (3pm - 12am)

Compensation and Benefits
  • Base + Commission
  • BCBS (medical), Delta Dental & VSP (vision)
  • Life insurance, short & long-term disability – paid by RPM
  • Maternity & Paternity Leave
  • 401(k) with generous employer match
  • Unlimited PTO – use it

 

Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification: RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.
 

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