Customer Service Representative

2 days ago


Oak Creek, Wisconsin, United States Pilot Freight Service Full time

Pilot Freight Services Job Opportunity

Job Summary

Pilot Freight Services is seeking a highly skilled and detail-oriented Customer Service / Operations Agent to join our team in Oak Creek, WI. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing shipments, and ensuring seamless communication with customers, vendors, and internal stakeholders.

Key Responsibilities

  • Manage all activities related to the shipment process, including customer requirements and daily interface with customers regarding service, returns, claims, and other inquiries.
  • Respond to high volumes of phone calls and emails from customers in a timely and professional manner.
  • Generate and update shipment records, provide rate quotes, and track shipments.
  • Interact with various personnel at customers, shippers, carriers, and agents via email, phone, and computer.
  • Answer inquiries, resolve issues, and perform miscellaneous paperwork processing and reporting duties.

Requirements

  • At least 6 months of customer service experience, preferably in the transportation industry.
  • Proven ability to manage high call and email volumes.
  • Excellent verbal and written communication skills.
  • Detail-oriented with strong analytical skills.
  • High School graduate or equivalent with relevant job experience.

Equal Opportunity Employer

Pilot Freight Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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