Customer Service Representative

1 month ago

Saint Petersburg, United States FYZICAL Therapy and Balance Centers Full time
Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Saint Petersburg, FL, that is a perfect fit for you

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Client Care Specialist is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.  

This excellent opportunity will not last long Apply for FYZICAL's Client Care Specialist job opening today The right candidate must have experience with WebPT or other medical EMR. Insurance verification and other clerical duties in medical setting are a plus

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Client Care Specialist position in Saint Petersburg, FL

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Client Care Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Start down your exciting career path today by applying for our Client Care Specialist job openingResponsibilities
  • Handle patient scheduling, appointments, payemtns
  • Gather new patient data; keep track of all patient referrals
  • Disseminate information to patients; act as a go-between for patients and physicians and clinical staff
  • Send and keep a log of all reports sent to doctors
  • Collect/open mail; distribute mail to proper areas/people
  • Send benefits paperwork to billing companies
  • Handle all scheduling and ensuing communication
  • Answer phones, act as a patient liaison, answer any questions from potential or current patients
  • Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
  • Collect new patient intake information; track all clinic referrals
  • Fax reports to physicians; keep a log of incoming reports
  • Verify Insurance and track insurance-covered visits; take copayments
  • Communicate with the owner, office manager and clinicians about scheduling/patient arrival
  • Additional duties not limited to but including participating in social media for the clinic, marketing, etc. will be asked to be performed
Required Skills
  • Great demeanor - MUST HAVE A POSITIVE ATTITUDE
  • Reliable
  • High school diploma or equivalent
  • Valid driver's license and reliable transportation
  • Great communicator and multitasker, detail-oriented
  • Solid work ethic, integrity, and empathetic toward people that are in pain 
  • Excellent at handling details, communicating and multitasking

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