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Customer Services Representative

4 weeks ago

Saint Paul, United States Acro Service Corporation Full time
Job DescriptionJob Description

Job Title : Customer Service Representative

Duration :  (3-6 months) possible contract to perm

Shift : Mon-Fri 7:30 a.m. to 4:00 p.m (40 Hours per week)

Location: Falcon Heights, MN 55113

 

 

Primary Responsibilities and Essential Functions of the Position:

  • Answer phones in a timely manner
  • Process outgoing calls in a timely manner
  • Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
  • Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
  • Analyze remakes by customer and ensure any issues are resolved
  • Perform cross-selling and sales calls
  • Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
  • Schedule pickups when necessary and check case tracking for individual offices
  • Submit new doctors to LMS
  • Manage and set up new accounts
  • Customer retention
  • All other duties as assigned

     

Skills and Abilities Required:

  • Must be able to read, write, speak and understand English
  • Must have computer skills including typing and familiarity with Microsoft Office products
  • Verbally communicate via telephone-maintaining a positive demeanor
  • Verbally communicate with all levels of staff-maintaining a positive demeanor
  • Takes initiative
  • Listening Skills

    Attention to detail and accuracy

     

Minimum Education and Experience Required:

  • Preferred: High school diploma or GED equivalent

    Preferred: Minimum 2 years of experience in a dental environment or call center

     

Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.