Call Center Manager/Sr Manager

3 weeks ago


Atlanta, United States Embakire Full time
Job DescriptionJob DescriptionJob Description:The ideal candidate will be someone working in a Call Center Operation Background, who has experience in Managing a team, experience in CSAT, Attrition. Experience in handling L2, L3 level of escalation.Transaction Monitoring is the top skills, along with AML and KYC.
Roles and Responsibilities:& 8-10 Years of overall experienceExperience in Financial Services AMLTeam Management ExperienceGood communication (Written English).Experience with Transaction reviews processExcellent written and oral communication skillsDemonstrated strong attention to detail.Team Management ExperienceExperience collecting, interpreting, updating and organizing dataKnowledge on AML Transaction Reviews; KYC checksGathering/collection and review of AML / KYC documentsInitiate the risk assessment and ongoing due diligenceReview/escalate/close alerts triggered by the transaction monitoring through platforms and systemsAnalyse suspicious nature of the transaction, Create a narrative summary for the decision madeResponsible for SLA's, escalations performance matrix and team management

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