Call Center Representative

5 days ago


Atlanta, United States Fresh Form Draft Full time
Call Center Representative

Department: Initial Communications

Employment Type: Full Time

Location: Atlanta, GA

Compensation: $18.50 - $28.00 / hour

Description

Welcome to Initial Communications, the marketing company that's all about making your business shine We're a team of energetic and creative professionals who are passionate about helping our clients succeed.

Job Description: As a Call Center Representative at Initial Communications, you will be the first point of contact for our clients' customers, providing exceptional customer service and support. You will play a crucial role in representing our clients' brands and ensuring positive customer experiences through inbound and outbound calls.

Salary range: $18.50 - $28.00 per hour
Job: Full time
On site job

Key Responsibilities

  • Customer Support: Handle inbound calls from customers regarding inquiries, orders, complaints, and product or service information. Provide accurate and timely assistance to resolve issues and answer questions.
  • Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, and gather feedback. Maintain a professional and courteous demeanor at all times.
  • Sales Support: Assist customers with product or service recommendations, upselling, and cross-selling opportunities as appropriate. Meet or exceed sales targets and performance metrics.
  • Adherence to Policies and Procedures: Follow company policies, procedures, and scripts while interacting with customers. Maintain compliance with regulatory requirements and quality standards.
Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written, with a clear and professional phone manner.
  • Strong problem-solving abilities and the ability to remain calm and composed under pressure.
  • Proficiency in basic computer applications and familiarity with CRM software or call center systems is desirable.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Benefits
  • Health insurance coverage
  • Retirement savings plan (401k)
  • Paid time off and holidays
  • Professional development opportunities
  • Flexible work arrangements


Join our team and be part of a collaborative and innovative work environment where your creativity and expertise are valued and rewarded.

  • Atlanta, United States ORTHOATLANTA, LLC Full time

    Job DescriptionJob DescriptionDescription:The Call Center Representative will answer a multi-line switchboard rapidly, schedules appointments and directs the calls to destination without any delay. The Call Center Representative greets the customers, answer questions, declare calls or provide directions. The Call Center Representative enters new patient data...


  • Atlanta, United States OrthoAtlanta Full time

    The Call Center Representative will answer a multi-line switchboard rapidly, schedules appointments and directs the calls to destination without any delay. The Call Center Representative greets the customers, answer questions, declare calls or provide directions. The Call Center Representative enters new patient data into the system. The Call Center...


  • Atlanta, United States OrthoAtlanta Full time

    The Call Center Representative will answer a multi-line switchboard rapidly, schedules appointments and directs the calls to destination without any delay. The Call Center Representative greets the customers, answer questions, declare calls or provide directions. The Call Center Representative enters new patient data into the system. The Call Center...


  • Atlanta, United States SCP ENT & Allergy Services, LLC Full time

    The Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that a high...


  • Atlanta, United States SCP ENT & Allergy Services, LLC Full time

    The Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that a high...


  • Atlanta, United States Angela Scribe Full time $17 - $26

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: Atlanta, GADepartment: Customer ServiceReports To: Call Center Supervisor/ManagerJob Summary:As a Call Center Representative, you will be the first point of contact for our customers. Your role will involve handling customer inquiries, resolving issues, providing product or service...


  • Atlanta, United States Windy City Call Center Full time

    We are currently hiring for Virtual Call Center Representatives. Placement of hired candidates will be determined according to the candidate’s overall qualifications and fit for the job as well as business requirements and staffing needs. We want our reps to start in the best position where they will succeed. This position requires your ability to work a...


  • Atlanta, United States Senta Partners Full time

    Description The Call Center Representative is an active role which includes support in the areas of customer service and patient communications. This individual is primarily responsible for scheduling patients with clinic physicians. The Call Center Representative works under direct supervision to create a favorable impression with customers and ensures that...


  • Atlanta, Georgia, United States SENTA Partners Full time

    2.7 Atlanta, GA Atlanta, GA Full-time Full-time $18 - $23 an hour $18 - $23 an hour 12 hours ago 12 hours ago 12 hours ago SENTA Partners is a leading management services organization specializing in providing comprehensive support to ENT and Allergy private practices across the southern and southeastern United States.Our mission is to enhance the...


  • Atlanta, United States Corporate Temps Full time

    Job DescriptionJob DescriptionWe are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...


  • Atlanta, Georgia, United States Equiniti Full time

    Management LevelIEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual...


  • Atlanta, United States Sonder Health Plans, Inc. Full time

    Job Title: Broker Call Center Representative Company: Sonder Health Plans, Inc. Location: Georgia Salary Range: $23-$27 per hourAbout Us: Sonder Health Plans, Inc. is a Medicare Advantage company dedicated to serving the healthcare needs of Georgians. We are committed to providing exceptional service and support to our members and brokers. We are seeking...


  • Atlanta, United States City of Atlanta Full time

    Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”.  In...


  • Atlanta, United States Express Employment Professionals Full time $20

    Job DescriptionJob DescriptionBilingual Member Experience RepresentativeAtlanta, GA (Buckhead) Contract: $20/hrIn office, M-FVarious Shift Times Available:FT - 8am - 4:30pm, 8:30am - 5pm, 9am - 5:30pm, 9:30am - 6pm, 10am - 6:30pmPT - 8am - 12:30pm, 8:30am - 1pm, 9am - 2:30pm, 10am - 4pm Our client is looking for a Bilingual Member Engagement Specialist...


  • Atlanta, United States Frontline Call Center Full time

    Job DescriptionJob DescriptionSalary: $13.00 to 14.00 hourlyFrontline Call Center is now seeking qualified applicants to work from home!Bilingual-SPANISH Remote Customer Service Representative- We have Openings for our Dedicated Support Bilingual Team -Are you looking to work for a progressive customer service team that utilizes technology to interact and...


  • Atlanta, United States RemX Full time

    Titles: Re-Enrollment Advocate (REA) Employment Type: Seasonal Contract with chance to convert to perm Location: Onsite | Louisville, KY 40299 Pay: $17.00 an hour Scheduling: Availability M - F 8:00 AM - 8:00 PM, Start Date: 9/23/24 RESPONSIBILITIES: Handled approximately 70 - 90 inbound calls daily. Place outbound calls as needed to Dr. Offices/Insurance...


  • Atlanta, Georgia, United States UHS Full time

    About the RoleWe are seeking a highly skilled and compassionate Call Center Specialist PRN to join our team of dedicated professionals at Behavioral Health Connections, Inc. in Atlanta.Key Responsibilities:Respond to calls from referral sources for psychiatric assessment and gather demographic information related to the individual to be assessed.Dispatch a...


  • Atlanta, United States City of Atlanta Georgia Full time

    Under general supervision of the ATL311 Supportive Services Portfolio Manager, a Customer Service Representative (CSR) Level II provides a broad range of customer service support under the Supportive Services Team. The Supportive Services team partne Support, Representative, Call Center, Coordinator, Portfolio Manager, Customer Service, Retail


  • Atlanta, United States Focus of Georgia, Inc. Full time

    Call Center Customer Service Representative Estimated Duration: 6 month time period is also needs based. Hourly Pay Rate: Non bilingual - $17.00 an hour Bilingual $19.00 an hour. Work Schedule: 8: 00 AM to 5: 00 PM M-F Training will be 100% onsite. A Customer Service, Customer Service Representative, Call Center, Tax, Retail, Staffing


  • Atlanta, Georgia, United States A-Line Staffing Solutions Full time

    A-Line Staffing Solutions is seeking a skilled Prior Authorization Specialist to join our team. As a key member of our healthcare team, you will be responsible for providing professional and courteous phone assistance to providers, pharmacies, and members through the prior authorization process.Key Responsibilities:Take in-bound calls from providers,...