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Director of Operations

3 months ago

Kissimmee, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

The Delta Marriott Hotels Orlando Celebration is currently seeking a dynamic, experienced and motivated individual for the position of Director of Operations. This candidate should demonstrate excellent organizational & communication skills and a strong proficiency in multi-tasking and proven Guest Service Scores. Marriott experience a plus

The responsibilities of the Director of Operations include but are not limited to:

· Maintain standards of quality guest service.

· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department paper.

· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

· Facilitate department meetings to ensure 100% communication throughout all hotel departments

· Participate in the preparation of the annual hotel budget.

· Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.

· Directly responsible for entire hotel operations including overall guest satisfaction, F&B, front desk, housekeeping and engineering.

· Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.

· Establish and maintain cost control systems for monthly ordering in relation to the checkbook.

· Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

· Ability to accurately use various office and accounting software.

· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

· Ability to assist with the design and preparation of statistical reports and presentations as needed.

· Ability to accurately report information.

· Ability to assist with various accounting department tasks as needed.

· Ability to scrupulously follow all hotel policies and procedures.

· Attend required meetings.

EOE/M/F/V/DWE E-VERIFYRequirements

· Must have a comprehensive knowledge of all hotel departments and functions.

· Proven Guest Service Scores

· Marriott experience a plus but not required.

· Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Must have exceptional mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· Ability to timely obtain any required licenses or certificates.

· CPR training required; first aid training preferred.

· Additional language ability preferred. Additional language ability preferred.

Requirements: