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Facilities Specialist

3 months ago

Lynnwood, United States Expeditors Full time
Job DescriptionJob DescriptionCompany Description

Expeditors International of Washington, Inc., is a Fortune 500 publicly traded service-based logistics company with headquarters in Seattle, Washington. The company employs trained professionals in 177 district offices and numerous branch locations located on six continents linked into a seamless worldwide network through an integrated information management system. Services include the consolidation or forwarding of air and ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing and distribution and customized logistics solutions.

Job Description

Major Duties and Responsibilities:

Physical space capacity:

  • Verify open seats are indicated properly in the seating chart, confirming availability for new hires and employees.
  • Provide awareness to Facilities Manager on needs for significantly more or less leased space.

Facilities administration:

  • Provide outstanding customer service while meeting the needs of our fellow employees and customers
  • Greet guests and co-workers with a friendly attitude
  • Go above and beyond for customer solutions
  • Serve as the primary point of contact for facility related inquiries and issues including building maintenance requests, flooring, lighting, windows, electrical, HVAC, janitorial services, plumbing, replacement chairs/standing desks, etc.
  • Acts as Transportation Coordinator for Lynnwood location
  • Ensures employees have either an ORCA Card OR a Parking Pass
    • Coordinates with Employee Relations when cards/passes are distributed/collected
  • Maintain relationships with building vendors, schedule routine and as needed services to ensure product and quality and service standards are met, including:
    • Talon-M
    • First Choice Coffee Services
    • Canteen
    • Office Depot Business
    • MBI
    • Janitorial Services
  • Follow established procedures for mail distribution
  • Collaborate with other departments as needed, including Health, Safety, and Security, PC Support, Employee Relations, etc.
  • Maintain an accurate inventory of facility-related equipment and supplies including:
    • Paper
    • Toner
    • Office furniture (couches, tables, chairs,)
    • Office equipment (printers, computers, A/V, glass boards)
  • Act as escalation point for facilities-related issues in Lynnwood
  • Support Facilities Manager with day-to-day operations of Lynnwood office with routine building checks, ensuring HVAC, lighting, flooring, plumbing, coffee/water, micro market, etc. are all operating efficiently

Vendor Management Support

  • Coffee:

-Ensure coffee supplies are delivered and stock replenishment.

-Ensure coffee equipment is maintained as per service agreement and support any other repair & maintenance of the equipment as needed in between services.

  • Janitorial:

-Support and monitor day porter day to day services, validating quality and scope as per the agreement.

-Schedule walkthroughs with the janitorial manager to point out deficiencies in areas serviced.

  • Landlord Property Manager

-Facilitate communication between Expeditors and building property manager.

-Liaison between employees and building engineers for facility needs.

-Use of the Landlord service and maintenance portal to report deficiencies in the space and request service for common building functions, such as: HVAC, plumbing, lighting, electrical, flooring, windows, and fire protection.

  • Office Supplies:

-Maintain agreed upon office supply stock and replenishment (paper, toner)

  • Micro-markets

-Support installation and continued supply of micro-market inventory

 

Additional duties and responsibilities:

  • Work with Corporate Employee Relations team as appropriate on accommodation requests.
  • Monitor facility-related requests by employees to improve their day-to-day work experience.
  • Support Expeditors ID badge needs (taking pictures for new and replacement badges).
  • Actively contributes to team discussions about ideas for process improvements, efficiency and growth based on own experiences.
  • Uses judgment to escalate issues when appropriate.
  • Meets Expeditors’ annual training requirements.
  • Adheres to Expeditors’ 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
  • Performs other duties as assigned or as may be necessary.
Qualifications

Experience and Skills Required:

  • Must have strong customer service focus
  • Ability to communicate effectively and work in collaboration with a team
  • Ability to multi-task and remain organized among multiple ongoing projects
  • Must demonstrate a willingness to work, be flexible, and rotate task schedules based on departmental needs
  • Proficiency in Microsoft Office programs such as Excel and Outlook
  • Attention to detail and highly organized
  • 1-2 years of professional work or customer service experience required
  • Excellent interpersonal skills, including proven abilities to listen, comprehend, and communicate effectively verbally and in writing
  • Firm ethics and cultural awareness


Additional Information

Pay and Benefits

Hourly rate: $24.00 - $26.00 (DOE)

Expeditors offers competitive benefits to all full-time employees, including:

  • Paid Vacation, Holiday and Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Life and Long-Term Disability Insurance
  • 401(k) Retirement Savings Plan
  • Various Optional Life and Disability Plans
  • Commuter Benefits
  • Employee Stock Purchase Plan
  • Training and Education Program

 

Location:

Expeditors’ Lynnwood Corporate Headquarters, located at:

  • 19020 33rd Ave. West 6th floor Lynnwood, WA 98036

 

All your information will be kept confidential according to EEO guidelines.