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Strategic Account Manager

4 months ago

Charlotte, United States 3D Cloud Full time
Job DescriptionJob Description

3D Cloud is looking for a passionate Strategic Account Manager who will help 3D Cloud ensure the long-term
success of our clients.

The Strategic Account Manager will be responsible for account management for an existing large retail
client. They will need to have the ability to make judicious recommendations in an effort to contribute to
the growth of their client’s technology solutions. Strong communication skills and the ability to create and
present at the executive level are requirements for this role. Dedication to quality, accuracy, timeliness
and teamwork are key factors for success in this position. This individual will also work between clients
and the 3D Cloud team to ensure the timely and successful delivery of our solutions.

This position is based out of Charlotte, NC.

Responsibilities and Duties
● Be the single point of contact for 3D Cloud clients and be responsible for the successful
integration, growth, support, and retention of that client.
● Be accountable for the overall health of the client relationships
● Identify, define, forecast, track, and report on key account performance metrics
● Identify and nurture revenue growth opportunities for existing enterprise clients
● Act as the client liaison to the client and project team during the development stages of a client
project discuss progress, timelines, budgets, and business rules
● Constantly monitor and report on progress of the project to all stakeholders
● Must be able to work with various team members and deliver feedback in a positive, supportive
manner
● Escalate issues appropriately and effectively when necessary throughout the organization
● Ensure that all deliverables to our clients are met
● Conduct and participate in training sessions that support client programs
● Build and maintain relationships with client key stakeholders
● Partner with sales and marketing to maintain a strategic account plan for each client
● Provide ongoing service and support for your assigned clients

Qualifications and Skills
● Minimum Qualifications

  • Bachelor’s degree in Business, Management, Communication, or equivalent
  • 3 years of experience in managing digital/technology recommendations, strategies, and solutions for enterprise-level clients
  • 5 years of experience selling and/or delivering client-focused solutions based on customer and market needs 
  • Proven ability to prioritize and manage multiple projects at a time while paying strict attention to detail
  • Ability to work effectively in a fast-paced environment, both part of and within cross-functional teams and independently
  • Excellent interpersonal skills, including extremely strong written and verbal communication
  • Self-starter with a strong ability to identify and solve problems
  • Exceptional listening, negotiation and presentation skills
  • Travel may be required for this position
  • Comfortable working remotely as needed


● Preferred Qualifications

  • Previous experience with home improvement retailers
  • Successful history of creating and driving net new business sales
  • Passion for AR/VR industry and/or Digital Retail
  • Retail and/or Consumer Products Goods vertical knowledge
  • Project Management and SPRINT planning experience


Company Overview
3D Cloud is the leader in retail product visualization. With patented 3D planners, Augmented Reality and
Virtual Reality technologies. 3D Cloud is the #1 3D Commerce solution for kitchen, bath,
furniture, and outdoor.
● E-Commerce: Shoppers design from photos and buy the room
● Sales Teams: Interior design and remote selling apps
● Enterprise: One platform to host and manage all 3D apps

We’re a down-to-earth company that makes out-of-this-world software and we’ve found that team
members who are humble, have a sense of humor, and enjoy working and collaborating with others
make the most successful additions to the 3D Cloud family.

Benefits and Perks
● Hard work is rewarded and promotion from within
● Real ownership of projects
● Training and development
● Collaborative startup office environment
● Working with a talented international team
● Solutions you'll proudly share with your family and friends
● Flexible working

3D Cloud™ is an Equal Opportunity Employer

3D Cloud™ provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, 3D Cloud™ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

3D Cloud™ expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of 3D Cloud™ employees to perform their job duties may result in discipline up to and including discharge

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