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Customer Service Specialist

2 months ago

Sacramento, United States The MORE Real Estate Group Full time
Job DescriptionJob Description

We’re seeking a positive, personable customer service representative for a rewarding career opportunity In this role, you’ll connect with new people, tackle tough problems, and elevate the customer experience to new heights. You’ll also identify opportunities to introduce customers to our products and services, contributing to our sales goals while ensuring they receive the best solutions for their needs. We welcome applicants who are driven by success, interested in upward mobility, and eager to thrive in a positive work environment. If you’re ready to make an impact, we can’t wait to get started

Compensation:

$100,000 At Plan Earnings

Responsibilities:
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
  • Find patterns in customer complaints and bring them to the team for improvement
  • Maintain customer accounts and update with new account information as needed
  • Follow up with client and potential client communication
  • Reach out to potential and emerging clients
Qualifications:
  • Excellent active listening, interpersonal, and communication skills
  • Previous work in a customer-facing position
  • High school diploma, G.E.D. or equivalent
  • Experience with phone sales, cold calling, telemarketing, and related fields is preferred
  • Real estate knowledge and background are preferred
About Company

At The MORE Real Estate Group, we know that who you’re in business with matters. In an industry with one of the highest turnover rates, we know that THRIVING in a real estate career requires top-notch training, coaching, support, and systems. We’re proud to offer an environment where people come to experience more. MORE growth, MORE opportunity, MORE time, and MORE enjoyment.


With a combined 40+ years of history in real estate, Brian Martell, Ricky O’Neal, and Shelby Ryburn have a unique perspective on what the client experience and agent experience should look like. We have ranked in the top 1% in the Northern California and Hawaii region because of our approach to service and relationships both with our clients and with our internal team of professionals who are among the most committed, yet who also function more like family.