Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Schedule and confirm service appointments with customers
- Monitor and update customer databases with accurate information
- Participate in quality assurance processes and initiatives
- Ensure customer privacy and confidentiality
What We Offer:
- Competitive hourly rate of $18.00
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, and dependent scholarship awards
About Orkin:
Orkin is a global residential and business service provider with over 120 years of experience in providing accurate, comprehensive, and efficient pest management services. We are a financially stable and growing company with a commitment to supporting our communities.
Requirements:
- High school diploma or equivalent required
- Sales experience preferred
- Valid driver's license required
- Ability to obtain pesticide license/certification if required
- Ability to work independently and interact with customers
Work Environment:
Candidates must be able to safely perform job duties with or without accommodations, including safely using a ladder, lifting up to 50 pounds, and wearing personal protective equipment.
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