IT Support Specialist
1 month ago
About Us:
FTK is a leading general contractor specializing in LIHTC and multifamily renovation projects. We are a well-established business experiencing rapid growth. At FTK, we take pride in our family-like company culture, where every team member is valued. Our dynamic team is passionate about being an innovative, technology-focused construction company that provides top-notch support to ensure smooth operations across the organization. We seek an enthusiastic IT Support Specialist to join our team and contribute to our mission of delivering exceptional IT services to our internal employees.
Position Overview:
As an IT Support Specialist, you will play a crucial role in our IT team by offering technical support and maintenance to our end users. This in-office position requires an individual with a friendly, personable, and solutions-oriented approach who is enthusiastic about learning and adapting to new technologies. You will gain hands-on experience with a wide range of IT tasks and have the chance to enhance your skills in a supportive environment. Our modern infrastructure is completely cloud-based with no on-premises footprint. This role will continue to expand, offering the candidate opportunities to grow within the IT ecosystem.
Key Responsibilities:
- Perform maintenance IT tasks and general office IT maintenance.
- Assist with configuring, deploying, and supporting IT equipment, applications, systems, and services across FTK infrastructure.
- Manage and maintain requests for IT services, repairs, support, inquiries, or complaints.
- Troubleshoot and resolve tier 1-2 technical and application-related issues while escalating tier 3 issues to appropriate IT personnel.
- Respond to internal inquiries and requests for technical support while providing users direct assistance and issue resolution.
- Assist with user onboarding, including setting up new accounts and devices.
- Provide exceptional customer support to internal employees.
- Provide documentation for customer support inquiries and resolutions.
- Collaborate with other IT staff to develop and improve IT and helpdesk workflows and processes, including creating and maintaining supporting documentation.
- Manage support requests and effectively communicate with other team members for escalation.
- Continuously innovates with new trends, technologies, and best practices relevant to your role.
- As assigned, directly assist or support other IT projects and initiatives.
Qualifications:
- 1-4 years of experience in a similar role.
- Preferred certifications: A+/Net+, ITIL, Microsoft Certifications, Azure Certifications.
- Proficiency in Microsoft E5 platform components.
- Strong technical troubleshooting skills and a passion for technology.
- Excellent interpersonal skills: friendly, personable, and solution oriented.
- Ability to quickly learn and adapt to new technologies.
- Strong organizational skills and attention to detail.
- Punctuality and reliability.
- Multi-tasking ability.
- Must be able to lift 50 pounds.
Why Join Us?
- Competitive salary and benefits package.
- Work in a supportive environment where the people are friendly, and your contributions are appreciated.
- Gain real-world IT and interpersonal experience by collaborating with various technologies and functions.
- Opportunity for professional growth and development.
- Participate in company events such as yearly paintball tournaments, crawfish boils, and holiday parties.
Benefits
- Annual performance-based bonus.
- 100% Employer-paid Health, Dental, and Vision insurance.
- 401K match.
- Paid time off.
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