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Network Support Specialist(Hybrid Role

1 month ago

Allen, United States SPECTRAFORCE Full time

Job Role: Network Support Specialist

Location: Allen, TX, 75002

Duration: 24 Months Contract (possibility of conversion)

Schedules – Hybrid

Pay Range: $25 - $28/hr on W2

1st 90 - days will have to be onsite for training - After onboarding and training, rotational scheduled remote work may be available

  • Schedule 1:: Sunday - Wednesday, 7:00 am - 5:30 pm Central
  • Schedule 2: : Wednesday - Saturday, 7:00 am - 5:30 pm Central
  • Schedule 3: Sunday - Wednesday, 10:00 pm - 8:30 am Central


Qualification

  • Strong working knowledge of IP networking and interoperability standards
  • 1+ years of experience troubleshooting IP network connectivity
  • 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
  • Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
  • Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)


Preferred Skills:

  • Network Operations or Telecommunications industry experience
  • Cisco CCST or CCNA certification a plus
  • ITIL Certification
  • AWS Cloud surveillance

What would be some nice-to-have skills:

  • Excellent verbal and written communication skills
  • Call Center or NOC experience in a 24/7 operation


Is it necessary for candidates to have industry experience for this role? Why or why not?

  • Yes, technicians will be required to correlate events from various network elements in order to properly identify outages


What software should your new hire be proficient in?

  • ServiceNow preferred



About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at:


Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.


Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.