Sales Support Coordinator

1 month ago

Richmond, United States Ocean Network Express Full time
Job DescriptionJob Description

Job Family:

Sales

Job Title:

Coordinator, Sales Support

Role Summary:

The Sales Support Coordinator is responsible for coordination on the development, and execution of the day-to-day sales support activities on a regional scope in conjunction with their assigned salesperson(s), under the direction of Sales Support Supervisor in region. Ensures all necessary tasks are coordinated for completion for the sales team to achieve profitability and volume growth goals under ONE’s marketing and commercial policy/strategy.

Additional Responsibilities:

Sales Support Role and Task Fulfillment

  • Acts to conclude and assist sales group to coordinate all sales support team tasks such as contracting, support of customer initiatives and other commercial activities with an aim at achieving corporate business/marketing plans and regional business objectives under the guidance of Supervisor of Sales Support in region.
  • Supports the outside sales force’s implementation and management of business development activities in line with the target account pipeline and achieve regional account portfolio expansion goals outlined by Director of Sales in region.
  • Monitor, and take corrective action to meet and coordinate sales support metric goals with specific action plans under the guidance and supervision of Supervisor of Sales Support in region.
  • Support and assist in the completion of customer agreements, review terms and conditions, translate to ONE language and then ensure agreement is filed correctly.
  • Support sales members analysis and the efforts regarding demurrage, Detention and TPB actual usage. Address potential contracting errors to billing with sales members as appropriate for immediate resolution.
  • Perform and report specific regional KPI’s under the guidance and supervision of Supervisor of Sales Support in region.
  • In coordination with sales group, meet and exceed productivity goals involving support activities as set by Supervisor of Sales Support in region, relative to the regional specific objectives.

Collaborate Horizontally, Vertically

  • Demonstrates effective relationships with other internal stakeholders to ensure a collaborative team at cross-functional levels, performs to attain regional sales plan (i.e.-Operations, Pricing, Customer Service, other Sales Regions, Accounting).

Core Required Skills and Competencies:

  • Ability to effectively communicate necessary information with the sales team, customers, and stakeholders as appropriate.
  • In coordination with sales group and Sales Support Supervisor possess successful persuasion, negotiation, and problem-solving skills with customers and stakeholders both inside and outside.
  • Accountability for engagement in the regional business goals and supporting the outside sales team in the most efficient manner possible.
  • Provides assistance to Supervisor of Sales Support in region for the development and coordination of sales support goals and reports on a regional basis that will be used to quantify and measure sales performance.
  • Ability to work in a collaborative, consensual environment with cross-functional department managers for purpose of improving profitability and service levels, driving efficiency.

Function Specific Required Skills and Competencies:

  • Proven ability to successfully strategize, implement, execute and achieve day to day commercial plans to achieve departmental goals.
  • Learn and perfect skills in all facets of the sales support process including but not limited to: Contract creation and amendments, rate and bid request submissions, customer related reporting and problem-solving.
  • An initial track record of assisting the outside sales team in establishing goals and metrics for the outside sales team’s customer base to assist them in meeting or exceeding goals/targets.
  • Ability to communicate, present and influence counterpart levels of the client organization.
  • Professional and personable demeanor
  • Ability to build rapport across varying personality types.
  • Ambitious and self-motivated
  • Strong verbal and written communication skills

Required Minimum Years Experience:

1+ years of commercial experience in container shipping or logistics sectors

Required Minimum Education:

Bachelor’s Degree Preferred

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