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Technical Service Specialist

2 months ago

Cherry Hill, New Jersey, United States Orion Talent Full time

Orion Talent, the leading military recruitment agency in the nation, is actively seeking transitioning or former military professionals for a Technical Service Specialist role with a prominent global provider of coding and marking solutions.


Position Overview

Location: Candidates must reside within a commutable distance to the service areas.

Compensation:
Competitive hourly rate with opportunities for overtime. Performance-based annual bonuses are also available.

Work Schedule: Standard working hours with occasional weekend commitments.

Travel Requirements: Daily local travel is expected, with initial training provided in a designated location.

Employee Benefits: Comprehensive benefits package including medical, dental, vision, and additional perks. Company vehicle, fuel card, necessary tools, and technology resources will be provided, along with a uniform allowance.

Role Responsibilities

As a Technical Service Specialist, you will serve as the primary point of contact for customer service and support through direct interactions.


Your key responsibilities will include:

  • Delivering continuous support and maintenance for customer equipment.
  • Installing products and solutions at client sites.
  • Identifying and resolving technical challenges.
  • Building strong relationships with customers to become a trusted advisor.
  • Expanding the company's market presence by promoting service agreements and innovative technologies.
  • Collaborating with customers to understand their needs, manage expectations, and achieve results.
  • Actively listening to customer feedback, anticipating their requirements, and working towards effective solutions.
  • Cooperating with colleagues, supervisors, and clients.

Candidate Qualifications

  • At least one year of mechanical experience and customer service expertise.
  • Strong driving record.
  • Proficient problem-solving skills utilizing available resources and innovative approaches to address customer concerns, with the ability to seek assistance when necessary.