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IT Service Desk Specialist

4 months ago

Greenwich, United States Scorpio Group Full time
Job DescriptionJob DescriptionSalary:

Company Overview

Scorpio is a leading service provider involved in the seaborne transportation of commodities and petroleum products. It has been investing in and operating shipping assets since 1951. Scorpio provides full technical management expertise as well as commercially managing a fleet of over +180 vessels. Headquartered in Monaco, today Scorpio employs more than 850 onshore employees located across Europe, North America, the Middle East and Asia.


Primary Responsibilities And Duties

  • Comprehensive End-user IT Support.
  • Hardware Inventory Management.
  • IT support to top management / VIP users.
  • Mobile device management – iPhone & iPad.
  • Local IT Vendor Management.
  • Remote support to the Houston office.
  • Onsite visit to the Houston office as needed.
  • Documentation of IT Procedures.
  • Adherence to SOX procedures.


Additional Duties

  • Part of the Global IT Service Delivery team.
  • IT Support to other global offices in the USA time zone


Experience

  • At least 2-3 years of experience in a similar role.


Competencies

  • Excellent Communication skills and Ability to explain technical issues to non-technical users.
  • Strong organizational skills, and time management skills.
  • Excellent customer service skills with empathy and a user-focused approach to providing support.
  • Analytical skills to diagnose and resolve technical problems efficiently.


Qualifications

  • Active Directory Knowledge: User, Object & OU (Creation / Deletion / Update).
  • Knowledge of IT support management tools ServiceNow or others.
  • Basic knowledge of O365, Azure, Microsoft Teams, Antivirus, and Intune.
  • General knowledge of troubleshooting - Multifunction Printer, CPU, Laptop (Dell), Audio & Video conference system.
  • Basic understanding of networking.


At Scorpio, our people are our strength, and their diverse talents are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate based on any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.