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Workplace Experience Manager

3 months ago

Oakland, United States Block Full time
Job DescriptionJob DescriptionCompany Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

The Workplace team’s Experience Manager (XM) plays a pivotal role in creating and overseeing programs and spaces that enhance our employees’ productivity and well-being. You are creative and have a keen ability to design solutions to new problems while staying two steps ahead of any ongoing issues. You possess a deep appreciation for harmonizing aesthetics with functionality, recognizing that even the smallest details contribute to the extraordinary character of our offices. You are passionate about creating best-in-class experiences for our employees - your customers.  These purpose-driven experiences should engage, inspire, and help employees fuel meaningful connections with our brands, our business products, and each other.
 

At Block, we believe in a distributed work model where employees have the flexibility to work where they are most creative. As a Workplace team, we create spaces that inspire and serve as hubs for collaboration, creativity, and team connection. Yet given our distributed work model, our services extend far beyond the traditional office environment. Our distributed programs and experiences help create a sense of belonging, connect employees at a hyper local-level, and foster community around the globe. Come help this dynamic team connect the blocks and disrupt traditional corporate real estate.

You Will:

  • Strategize, implement, and manage office programs to cater to the unique requirements of our local markets.

  • Craft an exceptional office experience for all visitors– including candidates, guests, and teams hosting onsites–to ensure their time in our spaces is truly remarkable.

  • Design inspiring, immersive, and purpose-driven experiences that align with our company's mission of economic empowerment.

  • Act as the face of the office both within our spaces and through local slack channel communication, highlighting upcoming events and responding to any employee questions.

  • Support team workstream projects to plan events and activations that foster connection, inclusion & diversity, brand recognition, and company pride.

  • Engage our distributed populations by providing support for experiences outside the office (New Hire Outreach, Local Block Chapter Program, Block Parties, etc) 

  • Partner with cross-functional teams (AV, IT, Trust & Safety, Events, and FM, etc) to streamline office functionalities and event execution.

  • Regularly update office calendars to include all upcoming events and onsites so employees have visibility into what is taking place in the office across certain dates. 

  • Provide on-the-ground support for team onsites and events as needed.

  • Partner with our Trust & Safety team to ensure our offices remain safe for employees, proactively monitoring and reporting any concerns.

  • Collaborate with our Centers of Excellence (CoE) team and Global Events team to foster a cohesive global workplace experience program.

  • Engage in cross-functional collaborations, contributing your insights to projects that shape and evolve the cultural fabric of our work experience and workspaces.

  • Lead/support projects and priorities of the broader Workplace team as needed.

  • Foster trusted relationships with local teams, leads, and partners.

  • Advocate for our stakeholders by effectively representing customer perspectives and feedback during capital projects, program enhancements, and discussions on relocations or renewals.

  • Oversee the workplace JIRA queue, ensuring prompt resolution of tickets in adherence to established service level agreements (SLAs).

  • Conduct site audits to verify vendors' compliance with defined scope.

  • Oversee operations for a public-facing community retail space.

  • Budget ownership and reconciliation which ensures fiscal responsibility for both the office and community retail space.

  • Collaborate closely with our Global Social Impact and Events teams and our Property Management and Commercial Real Estate services partner on retail initiatives and community events.

  • Work with local artists to curate artwork for the community spaces’ public gallery and for uptown station’s (4) billboards.

  • Be prepared to jump in and assist whenever necessary, maintaining a hands-on approach to delivering exceptional service.

  • 3+ day a week in-office requirement in Oakland, California

  • Act as a role model and mentor for teammates by sharing knowledge, experience, insights, and providing feedback on performance.  

  • Operate your site(s) autonomously with little guidance and bring best in-class solutions back to the region for potential replication at other site locations.

Qualifications

You Have:

  • Over 5 years of experience in workplace management, event coordination, employee experience, or relevant roles.

  • Strong collaborator with partner organizations, adaptable to leading or contributing to projects as needed to accomplish goals.

  • Excellent written and verbal communication skills.

  • Robust financial and operational prowess.

  • Confidence in communicating with senior leadership and team leads.

  • Strong sense of urgency coupled with impeccable follow-through.

  • Capable of accepting and delivering feedback strategically to deliver improved results.

  • Comfortable dealing with ambiguity and change; ability to think quickly and pivot directions as needed.

  • Familiar with G-Suite and Slack (foundational knowledge of key formulas and integrations).

  • Experience working with communication and web design (IE: presentations, signage, event flyers, email, etc) within Canva, Adobe, or other similar platforms.



Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $106,600 - USD $159,800
Zone B: USD $99,100 - USD $148,700
Zone C: USD $90,600 - USD $136,000
Zone D: USD $80,000 - USD $120,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Because the material duties of this role involve direct or indirect access to sensitive personal or financial data, a criminal background check is required following a contingent offer of employment.

 

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.