Customer Service Technical Representative
2 weeks ago
Accepting Applications for Customer Service Rep to join our team
Who we are: Dynamic Manufacturing
Dynamic Manufacturing, an affiliate of Matric Group, is an electronic contract manufacturer located in Freeport, PA. Our comprehensive services approach addresses every stage of your product development process. From design to production to aftermarket support, we help your product achieve its highest potential.
What We Offer:
- Competitive Wages
- Flexible Schedules
- Full Benefits including Medical, Dental, Vision, Life Insurance
- Company paid life insurance, short-term disability and long-term disability
- Tuition Reimbursement Program
- Matching 401(k) Plan
What you need to be successful in this role:
- Ability to be the first point of contact, to answer basic support questions, to initiate contact review process to ensure agreement meets customer satisfaction.
- Ability to maintain, report and monitor requirements and agreement with customers.
- Able to assist in updating pricing and costs
- Ability to multi-task with accuracy and respond to changing priorities.
- Exceptional customer service, problem-solving skills and strong attention to detail
- Be able to work independently and as part of a team.
- Proficiency with Microsoft Office applications
- High School Diploma or GED plus two years of practical experience in a clerical support or administrative role is required.
Dynamic Manufacturing is committed to the full inclusion of all qualified individuals. Reasonable accommodations may be made to individuals with disabilities to perform essential job functions.
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