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Customer Success Representative

2 months ago

Richardson, United States Game Nerdz Full time $15 - $16
Job DescriptionJob Description

Game Nerdz is a retailer of games, accessories, and FUN and we are looking to add to our team-oriented family

The role of Customer Success Representative requires strong communication skills; verbal and written, as well as strong computer competency. This position requires constant prioritizing and multitasking, as well as a willingness to learn new systems, technologies, and processes.

Responsibilities:

  • Respond to customer inquiries containing order questions, inventory availability, and product information via email, chat, and phone in a prompt, polite and consistently professional manner.
  • Greet walk-in customers, pull orders, and manage the in-person pick-up process.
  • Utilize the computer operating system to provide pricing and inventory availability information to customers.
  • Process product returns (RMA’s) in accordance with company and vendor policies.
  • Maintain a positive and friendly attitude towards co-workers, vendors and customers at all times.

Qualifications:

  • Must be computer literate with proficiency with Microsoft Windows, Google Suite, various browsers, and work within several applications simultaneously.
  • Type at least 45 WPM
  • Must possess excellent interpersonal, communication, business writing, and verbal communication skills.
  • Proven ability to work independently as well as follow processes and direction.
  • Ability to perform detailed work at an efficient pace.
  • General math skills.
  • Ability to meet set deadlines.
  • Strong organizational and prioritization skills.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance
  • STD/LTD
  • Company-paid Life Insurance