Sr. Site Reliability Engineer

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Cybersource Production Support is responsible for supporting the CyberSource applications for enterprise-level. This team responds to all reports of application problems in production and staging environments, and works as quickly as possible to mitigate impacts, provide RCAs and recommendations, and to generate reports and analytics on issue impacts.  

We are looking for someone with significant analytical capabilities as we need the person in this position to be comfortable in troubleshooting production issues.This role require significant on-call 24x7 support and responsibilities. 

In addition, the Senior Software Engineer will build and enhance key applications that form the core of CyberSource transaction platform. This highly visible and mission critical position will require in-depth knowledge of how the various applications that constitute the platform function, leveraging Java and open source technologies and include server-side and UI-based applications. The responsibilities include gathering and clarifying requirements, facilitating communication with other groups within the company with the objective of constantly improving CyberSource suite of applications. As a key member of the engineering team, you will need to communicate technical ideas clearly with both technical and non-technical audiences. This position also requires strong analytical skills.  

Responsibilities :  
- Gather and analyze requirements from Product Managers/Owners  
- Acquire deep knowledge on multiple applications in order to independently support them. 
- Work closely with Operations & Infrastructure groups to understand challenges in production environments. 
- Build tools to improve application reliability and quality, and programmer productivity  
- Partner with various teams to diagnose, troubleshoot and fix issues that cause impact to customers  
- Design and enhance highly scalable and fault-tolerant systems to meet increasing levels of reliability, availability,scalability  
- Provide architectural recommendations in the area of application serviceability to allow elimination or early detection of potential issues  
- Lead in issue postmortems and provide quality metrics that set direction for quality initiatives by identifying chronic problem areas  
- Understand and adhere to SOA and messaging principles  
- Author technical specifications and design documents  
- Be willing to work on both server-side and UI-side modules  
- Able to work with various cross functional (technical and non- technical) groups  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa is not offering relocation assistance for this role.

Basic Qualifications
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

You have a bachelor's degree in computer science or related field with 4+ years of Software Development Experience or a Masters with 2+ years of Software Development Experience. You are a Java, Java EE expert with relevant experience designing and building large scale enterprise Java applications.

You have
- Experience with REST APIs, JSON and exposure to container-based technologies.
- Deep analytical skills and ability to think on the feet and work under pressure
- Deep understanding of XML parsing and XML schema design 
- Good understanding of SOA principles and Web Services and messaging technologies 
- Experience building zero fault-tolerant, scalable and high-volume systems applications 
- Experience with IBM Websphere or Tomcat or JBoss 
- Experience in OO design and design patterns 
- Strong experience with Agile development incorporating Continuous Integration and Continuous Delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Crucible, Sonar, Junit
- Strong Windows/Unix platform skills and understanding of network, storage, tiered application environments and security.
- Good interpersonal skills along with effective communication (both written and verbal) skills.
- Ability to solve complex systems and database environment issues.
- Ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
- Knowledge of Splunk, New Relic, Graphite or equivalent monitoring tools 
- Experience with performance tuning of applications and use of load testing tools such as JMeter, LoadRunner, etc. 
- Exceptional oral and written communication skills 
- Production Support Experience 
- Payment Gateway Experience preferred   
- Experience in relational database design, and optimization with commercial grade databases such as Oracle, or MySql 
- Knowledge of Credit Card and/or Electronic Check processing  
- Experience analyzing Java thread/heap dumps  

- A good team player, flexible, share knowledge and help others.
- Work experience in Visa will be preferred.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,300.00 to 144,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa is not offering relocation assistance for this role.